Planned Parenthood - FamilyFirst Health Center, Fresno CA

I was sent to this location because this was the only location available for my medical needs as far as getting a quick appointment. They referred me to get an ultrasound. The ultrasound tech told me that my doctor should get back to me in 3 days. It's been a month and I haven't heard anything yet. I got my results online and had to look up medical terminologies myself. I called them and someone said they'll get back to me in 24 hours. It's been another week and no response. Advice: be responsible for your own health eat right and take care of yourself or you'll have to deal with this kind of service.

I have never been to a planned parenthood before but let me just say these ladies were amazing and kind, they were so nice to me when I was getting my implant. I would definitely keep coming here because I felt so welcomed. People make it seem like this place is so bad when in reality this place is so kind and welcoming.

I made an appointment at 9: 40 am and they finally called me in at 11 am. It took them over an hour to finally call me in.
Why make an appointment.

Not the greatest. I am pregnant with my first child and they did not tell me anything on how the nexts few months well be. I had to ask questions every time. The only reason I stayed was for PA melissa. The front office was rude, and everytime I asked about specialist report or labs they did not know how to check EHR. They were suppose to send me out to my specialist and referrals was never faxed over.

I showed up as a walk in knowing what I was getting myself into as far as waiting- that’s not my issue. But when the front desk rep told me “ I’ll be with you in just a minute” just so she can gossip with her coworker about a new coworker, that’s unacceptable and very unprofessional! Never will I return to this location, I did it as a last option and wasted my time.

I feel like just a number and not a person.
Their med list is like they put all meds from them and from past doctors records on one list. Yet from last last month seeing them and yesterday it's like they don't know what ones they give me in general and still if you told them what you are taking and not taking in the each last appts like they don't remove anything off the list.
I'm not from fresno, I lived here for 4 years and it's like most of Fresno doctors act like they don't know what they're doing.

Love it, went to take my birth control out and it was pretty fast. My appointment was at 3 and was out by 3: 30. Only problem was when I brought my symptoms up to the nurse on why I was taking it out and what was making me uncomfortable she replied with “well that’s one of the symptoms” with an ugly face and then I mention other symptoms and she goes on to say “did you read any of it? ” With attitude. I was just there all happy explaining to her just to be talked back with attitude. Do appreciate what you do though! Didn’t mean to come off rude.

They were so kind and very patient with me since I was there without parental knowledge and helped me very calmly as I was a nervous wreck

This place offers a safe haven to anyone with emergencies or seeking help or even a device with Planned Parenthood. They offer screenings, checkups, exams, and they also provide many ways of assistance to people in need.
It is an inconvenient location and they have great hours of operation. Be sure to always call ahead and make an appointment or cancel appointment. They do accept donations and they will ask every time if you are able to donate to keep their doors open.

Mean. They try to gaslight you so they don't have take responsibility for poor health service. The manager Christina Ponce even tries to blame the patient for her wrongs. First, I went in for UTI infection. I was in so much pain I could barely sit. The NP (nurse practitioner) said nothing was found. I kept telling her I was in pain and the my pelvis was on fire. Finally after raising my voice like a litigation lawyer, holding my side as if I it was going explode from pain, and leaning over in my chair because I couldn't sit anymore, finally did the NP give me any antibiotics. She then told me that if I needed anymore then to "just come back". Well, the antibiotics didn't do everything and I could still feel the infection. But when I came back the front desk told me I had to wait till there was a cancellation and that it would be about a couple of hours. What? I explained that the NP told me that I could just come back and that I was never informed I'd have to wait. The front desk responded with, "Well I'm sorry you misunderstood. But you'll have to wait. " I then had to AGAIN raise my voice like a court room attorney and tell her that I DID NOT MISUNDERSTAND ANYTHING and that the fault lies with NP who failed to inform me that I'd have to wait and that it was the NP's for not informing me to make another appointment should the meds not work. The front desk then said, "Well I'm sorry if you feel that way. " I then told her this was not about "feelings" and told her that she was trying to deflect the issue so as not to take blame. The front desk then asked if I wanted to talk to the manager and I agreed. I sat across manager Christine Ponce. She told me that they no longer had my previous antibiotic. She then said she'd have a different one prescribed. As Ponce walked me out of he office and towards the exit, I turned and asked, "What is the name of this medication? " She then snidely said, "I don't know. I told you we didn't have your other medication. " I responded saying, " You didn't tell me the name of this. " Ponce then turned around and repeated herself, looked over her shoulder, rolled her eyes and walked away. Seriously! These people care little to nothing about patients health. They have a power trip and love putting the blame on patients for their faults. None of these people should be in health care. Enter at your own risk.

Is The Best Place Is Clean The Front Girls Are Nice, They Take You In Fast, And You Get Out Fast As Well, Best Place Ever, Thank You Guys For All The Hard Work,!

It's a good environment and there really nice. But I think the wait is too long. Even when you have an appointment you still have to wait For like 2 hours

Dehumanizing. I've been coming here for 5 yrs. All the nurse practioners look down on you. They always treat you with suspicion as if you're trying to hustle unneeded medical treatment. As if we're here to get over on the system. They also lie and say they'll be right back to answer questions then they never return and you're sitting there staring at a medical assistant who lacks the education to properly address you're question. I also get the feeling they may be racist. Anyone who has experienced racism will know the signs: the condescending tone, the tense facial expression, the sneer in the mouth as they speak to you, the look of shock and offense when you ask questions or wants their answers clarified and explained, they you answer back in a louder voice so as to intimidate you into silence because they feel you're getting out of line. All of the nurse practioners here behave like this and all of them are Caucasian. Their manner and behavior communicate that they think you're lower than them and should be oh so grateful you're given treatment as opposed to being left to suffer like those in Third World countries. It's not our fault that the U. S.is the only industrialuzed Western nation.without free basic medical care. And it's not our fault we were born female with in need of reproductive health care. Rather then seeing us as women and their equals these nurse practioners see us as the low level and inferior. I do have an education and when I've actually tried to ask questions from a well informed perspective the nurse practitioners look at me as if I'm getting out of line. It's as if they are entirely invested in their "status" and feel threatened that you're not an ignorant woman. Each visit here is demeaning.

I was seen here for my birth control and the receptionist were very kind and understanding, and I was seen at a reasonable time. The staff were all very nice and respectfull I will definitely be coming back for any other medical needs I have.

This place is absolutely RIDICULOUS! I made an appointment a week ago to get my depo shot, drove 45 minutes to my appointment, was 5 minutes late due to an accident and they
Refused to see me since I was 5 minutes late.

The staff are nice, the doctors are helpful, and compared to the downtown location the wait time is not that bad.

I've been going to PP since I was 16 and they've always treated me with the utmost respect. The nurses are all very nice & make you feel at ease. Yes, you may have to wait a bit before your appointment, but for FREE services this place is great.

It's not the fastest in and out experience. But worth the wait in the long run. The girls work there but off to help every person in need. It's just not birth control its family practice.

Amazing service, and loved the staffing. It was a quick process. I will be coming here more often!

I loved my experience here they're super nice and sweet! I came here to get the implant in my arm and the staff and doctors were extremely kind.