Plumas Ace Hardware Inc, Portola CA

Angel is always able to provide me with great prices, and I like the fact they will deliver. I try to buy local as much as possible for my property.

Horrible service. I walked in and five people behind the counter. Not one asked if I needed help and not one came looking for me to assist me. Not the first but definately the last for me. I've heard this from other people. Blairsden gets my business now and their garden yard is far more organized as well.

Oh man, I have had great experiences and sometimes a little beef with this place haha!

I get it, it's a locally owned, awesome hardware store and the employees really do try their best to help you and have good ideas about what might work for your particular project. The pros are usually that they have what I need, and the only con is just that because it's in a rural area, they have somewhat higher prices, and it's the only game on town, but I still prefer to support it when I can, over having to drive an hour away to a bigger store.

That being said, I wish they had a little bit more clarity on their prices, but they'll usually honor the sticker if they haven't updated it in a while. Thank you all for supporting your local community and keep up the great work!

Very big enemy of the savings account but at least its there if you dont have time to make it anywhere else.dont forget to bring some Vaseline

Pleasant young man signed me up for discount card membership. I have been doing business with Ace for many years, but was never offered a membership until going to Blairsden. Check out senior day.

Always helpfull crew. A little expensive but to be expected in a small town. They got what you need in a jam and it's nice to go in when it's hella hot outside cause they got the good air-conditioning jammin

If I could rate this place lower than 1 star I would. My husband and I rented an already broken carpet shampooer from the freaking 60s (ya know, keeping our business local). The people in the store failed to give us the lid to the shampooer so we had to run back and get another one. We drove about 4 streets going 20 mph and they had the NERVE to tell us it blew out of our truck and they gave us the lid to it and they're now charging us $100 for a lid that was never there. We aren't tweakers renting shampooers to try and scrounge up our deposit money. We are a hard working couple with children whom own our home at 26 years of age. We never drove highway speeds so it blowing out just was not possible. Definitely not going 20mph and the lid easily weighs 10lbs. Not only did the shampooer make the carpet worse due to it being broken before our rental. So, I have to replace my entire living room carpet due to their machine they are renting out without maintaining. Then I have to pay them $100 because they failed to give me the lid? This is the worst customer service I have ever encountered. Don't try to give these "small businesses" money because they are out to rip you off and create a bad name for the community in the process. The disrespect we got from the girl in there was absurd because she neglected to do her JOB. I have drained and shut down my bank account because they will not receive one single penny from me for their own stupidity.

New young lady behind counter, don't know her name, has been very helpful to me several times! Everybody wearing masks.

Helpful people who are educated and have a good sense of what you want in hardware and how they are going to work with you

I like the store because it has alot of the old items that grandpa and grandma used in the old days

They were out of basic stuff. The guy in the warehouse wouldn't even sell me the roof shingles that were sitting right in front of me. Really rude guy named Mike

For a small town hardware store, they're pretty well stocked. Everyone is very helpful. I try to buy as much of my household project materials as I can from them. Support your local businesses please!

Everyone is very helpful. They go out of their way to make sure you get your questions answered.

They have all the right items which work around here. Especially plumbing and small hardware parts.

Wth! Has dremel blades no device, asked a lady who worked there and she just shook her head no. No cheap water timers $30! Clerk 23 didn't want to ring us up, cause he already had a half transaction, his coworkers standing around talking to each other. And then walked away from the register. Customers coming in with no masks! They say on 4 in the store, not even! Over priced under stalked store, awful customer service! They don't even spray down there keypad for the debit card machine. Had 10 items and didn't offer a bag.if you hate your job so much stop working there!

Any and everything that you are in need of, they will differently have for you and if not you will have it the next morning