PNC Bank, Hemet CA

Keeps locking out from signing on to managing my account and transferring funds

I was a caregiver that took my client to this Bank I had brought my friend into see if an insurance claim had come through, 15 grand from her home previously being burglarized. They told her that she only had $6 left in her account. This made me think that the other caregiver that handled the finances must have been misappropriating funds.which in turn made them put a freeze on her account. When confronted the other caregiver insisted on going to another branch and finding out what happened to the money for the files she had claimed. That Branch told her she had the $ 15,000 but could not access it. I had to support her with my own funds for a total of three to four months.they agreed to start paying at least bills with cashier's checks if we brought them for them to see. My friend was understandably fed up with this bank keeping her money and ask that a cashier's check be made out for the total amount. The day that she was going to get another Bank, adult protective services abducted her and she is not seen any of her friends or her home for one year now. Had this bank not lied about her funds in the begining, none of this would have happened. My friend, my home, and my work They truly are only interested in your money. And if in Riverside county California, it seems the whole system is corrupt. I would avoid this bank like covid-19 if I were you.

This is one of the best bank.even when it comes in service when it comes to overdraft protection all that stuff they are there to help and guide you a hundred percent all the way through

Blanca Alvarado was a great help with a issue I had with my credit card from BBVA she took extra time out of her day to call me and keep me updated until my situation was resolved after I left the branch. The teller was very kind and helpful as well.
However the call center for credit card issue is obviously in another country! So difficult to understand the person on the phone. I was on the phone with them for about 45 minutes and I had to talk to two people the first one says he can't cancel my card so I demanded to speak to his supervisor to get my lost or stolen card cancelled! I still had to go to the branch to get help from Blanca to complete the process and get a replacement card.

Maria Estrada is very unprofessional and very rude to customers if you're doing working with the customer at the drive-thru window you should finish with that customer and their money transaction first before you ask someone in line is there something I can help you with what do you need I'm sure that is not in her guidelines how she supposed to do business so I will be contacting corporate to let them know the experience we had with this Bank the other reviews are spot-on very rude and unprofessional I will never set foot in this business again

Iv never been anywhere that you have to wait as long as in this bank on meridian and Florida, time and time again, very unimpressed