PODS Moving & Storage, Santa Ana CA

After renting a POD for 16 months! I called 2 weeks before the next billing to see when it needed to be picked up to avoid another charge. I was told within 3 days of billing date (July 1st) would result in no charge for the month. I scheduled movers and then called PODS to schedule pickup. I requested pickup for July 3rd. They informed me they have that day off (a Monday and non-holiday) and would pick it up on the 5th. I made it clear that I would not pay for another month because they elected not to pick it up per the instructions they provided me. They charged my card. I disputed and they claim I scheduled it for 4 days after billing. I did not. I scheduled for 3 and they elected to not work on that day. Somehow they view this as validating a FULL extra month charge so they could not work on a non-holiday. They fail to see that it was their actions not mine. Their reaction is that I could have changed the pickup date to accommodate for their day off (again, ignoring that they told me 3 days!). Ignoring that it is absurd that I should change everything I did (based on their information) so they could take a non-holiday off, I actually could not as I had other non-movable plans and could not coordinate the movers to have the pod empty on July 1 (the ONLY day during the 3 days PODS claimed would not be charged that they actually worked). I could not schedule movers and PODS for the same day or it would not have been empty. I made the pod available within 3 days and requested pickup within 3 days EXACTLY as I was directed. They chose to pick it up later and then charge me a full month. After 16 months of me renting the POD, charged me $290 because they wanted to take a day off and then claim it's my fault. I disputed and they doubled down. I disputed again and they tripled down. What kind of company treats a long term customer this way? Never again with this company and I highly recommend using ANYONE else!

PODs was a very good value. Their drivers were professional and the customer service reps were responsive! It was an overall great experience.

Reimburse me for a minimum of 2 hours on delay on your outer timing delivery window ($140/hr * 2hrs = $280). I have to keep movers waiting for 3 hours while the container was delayed.

This was an easy and professional company and it was easier then I thought it would be. And my driver Raul was WONDERFUL!

It was simpler to hire a local company to load/unload and have pods transport and deliver. When compared against a truck rental, the cost of pods ended up being only slightly more than the cost of the rental and all of the other stuff I would have had to do to make it worthwhile. The cost of a full service mover was just too much. Pods made my move simple, and it was scheduled according to my needs rather than having either to do everything myself or on someone else's timetable.

Second time using PODS for a long distance move and couldn't be happier with the experience for both moves. A+

PODs delivered my items as requested, however missed my target delivery date. Scheduling is everything, by missing the date PODs cost me a lot more money on my move. 3 stars is more than fair based on my experience.

Raul S. Of the Alton Ave, Santa Ana location was awesome! Friendly, professional, and thoughtful. It was amazing to watch him precisely deliver our POD. Would recommend him and this service to anyone in need.

Worst Moving experience of my life; When I needed to move from South OC to Inland empire temporarily; I Instructed tohe pods team to drop off on the concrete in front of destination;it was put facing the edge of an 8 foot cliff where I cauldn't load my belongings without falling down holding furniture; It then took 3 attempts to move it due to them putting it on dirt and having a rainstorm all week; Finally it got repositioned and was able to pull my bed out after sleeping on the floor for days. The when I go to confirm the pickup for my move to our new place; the team at PODS over the phone confirmed pickup/dropoff would be 9: 45am-12: 45pm; They picked up my pod at 7: 45am; and I didn't notice until 8am when I carried my bed frame out to load it before arrival (a simple call when they arrived or knock on the front door would've been nice/professional, but I guess they didn't care about whether everything was loaded even though they were there over an hour too early according to the pickup window. I then called pods asking for a credit since I had to coordinate another moving company to get my bed moved for another $400. I Never got a credit; I also was told I wouldn't be charged any more for this move and a couple days later get charged another $200, for the so called pickup of my pod. I just had my first baby on February 14th, and just remembered I never followed up to ask about my credits/refunds. I'll be disputing all charges from PODS with my bank if this isn't resolved in the next week. I literally hate this company.

They are terrible. If you have an issue. It will not be resolved. You can talk to a customer service representative, they are always polite, they will note your issue or complaint and that is it. No follow-up or calls from any manager. We have been having an issue with billing and no one can ever resolve anything.

Raul Soberanis was extremely helpful. The pod was in my backyard facing an alley. Unfortunately, someone had parked their work truck partially blocking the entrance to my backyard. Raul decided to give it a try and was able to maneuver the pod around the parked obstacle. He was simply amazing. I will recommend Pods in the future. Again, a special thanks to Raul Soberanis.

Billing and charges not clear and no customer support to resolve issues. Highly disappointed.

If you need to move.the best way and easiest way is to go with PODS. I will never use another service. I will be a customer for life!

Really happy with the timeliness of this, cleanliness, and response time with PODS. Easy to use - would definitely use in the future and recommend.

On time delivery and pick up. Professional and friendly drivers. Only gripe is.the roll up doors jam too easily.

Everything arrived intact after a 1600 mile move.
Price was great!
Entire process was seamless, on time and professional.