Pool Pros, Santa Monica CA

Pool Pros is kindof like having a best friend who is an expert in fixing pool & spa equipment.

I've had a half dozen companies over the last decade, the first (and best of those) was a great, old guy who sadly retired. When he told me he was closing up shop I asked him for a referral and he said, "When i meet someone in this business who i trust, I'll call you. " He never called.

Since then it's been a parade of nincompoops who seemed more interested in collecting diagnostic fees than actually helping fix anything.

This spring i hired someone to replace my old spa pump, which was at the end of its life. He suggested i upgrade the controller so that i can control the spa via wifi. He stayed late one night to finish the job and all seemed good. I sent him a venmo and even tipped him for his willingness to work into the night.

The next day I notice the spa wasn't heating. I texted my guy. I called. I texted. I called. I texted. I called.i wasn't mad. I just wanted to pay him to come fix the heater. The guy just ghosted me. It was bizarre.

The problem was.i had several hundred people coming to an event at my house and I spent 2 weeks trying to get ahold of this guy.

Finally, 2 days before the event i give up and look for someone else to help me.

Thank the lord I found Pool Pros.

The owner, Matt, called me and i explained the situation. He showed up the next morning and we quickly came to the conclusion that the rusty old original Raypak heater wasn't worth fixing and i needed a new heater.

Matt ordered the new heater and installed it the next day so that I could have it working for the event.it was incredible. He also didn't charge me any kindof rush fee or anything extraordinary for dropping everything and helping me out at the last minute.

I was already super happy, but it gets even better. I've had a couple technical issues with the controller the other guy put in (which was a bit jenky) and Matt came by twice to help me tweak it to work right. At no charge.

Pool Pros is amazing and (although it took me awhile to get around to it) I wanted to write this review so that everybody hires them and they get that crazy level of success they deserve. Except.maybe not so much success that Matt just decides to retire!

If you want expert advice and world-class customer service at a fair price, just call Pool Pros.

Use this company. We had a pump replaced within 24 hours of our cold call. Easy to reach, excellent communication throughout, friendly, highly efficient, generous with information.nothing but good things to say. REALLY happy to find them!