Pottery Barn, Brea CA

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Found a really nice rug that's on sale from $800 to $200! Totally scored

I go to Pottery Barn in Brea CA and I am working with their associate/designer Teresa who's been absolutely great to work with! Great design advice and very patient with me She listens to what I like, Looks at pictures I've saved and from there is putting together my living room and dining room and I can't wait till it's in my home to start on the accents, Thank you Teresa!

I recently purchased a bunch of merchandise from this store and online. First of all, I understand a 30 day return policy but I also understand GOOD customer service and not lying to customers to avoid upsetting them. They returned some of my items to my credit card but when I got home from a trip, gift cards were in my mail for the other purchases. Why would you return some and not all? This was AFTER I brought back over $200 worth of merchandise I realized I was not charged for and I thought I should do the right thing and give it back to them. I tried to resolve this with Pottery Barn customer service and their first response was "I'm sorry I can't help you, you'll have to go back to the store". After a 45 minute call trying to get this sorted I get a "supervisor" on the line and she said sorry there is nothing I can do. We are not going to help you. " She would not put me through to management to get further help so I had to hang up. This is POTTERY BARN, not the 99 cent store! I am appalled and frustrated. They should have just told me the truth at the store, and I SHOULD have kept the merchandise I brought back because I discovered I had not paid for it. I have been googling Pottery Barn since this call and am shocked at how poor their reviews are and now I get why. Really poor customer service, dishonest stores, no loyalty to the customer. I am a designer and I will go out of my way to not buy from Pottery Barn and the whole Williams and Sonoma family again. Thank you Wayfair and the 1,000 options I have.

Cool furniture and decor. Lots of updated style's and traditional too!

Sometimes I'll think about buying something online, but when I come in to the store, they always find a way to offer a discount, even if it's not marked, excellent employees that cause me even more brand loyalty than the furniture itself already inspires in me