Powerstone Property Management, Inc., Irvine CA

We had our community painted three weeks ago the fence is are still up, painters are gone. There are no signs of warning, kids are playing and residents are parking all around where the parking is blocked off. This is liability issue and waiting for a accident to happen. Called left a message numerous of times, no one cares and takes responsibility to clean up.

I have had direct dealings with this company for many years. It is my opinion that they are either understaffed or they are hiring managers that are ill equipped to handle the common problems that come up in a community. This may be reflected in the high turnover rate of managers that have been assigned to us over the years. There appears to be a lack of HOA guidance, lack of attention that has lead to untimely problem resolution, and communication that too often appears non existent to residents. If you are searching for a property management company to serve your community be very cautious and skeptical of this one. I am a fair minded person with reasonable expectation levels. My assessment as it pertains to our HOA is indeed accurate and now feel these concerns need to be addressed publicly.

Incompetence, lack of responsibility, lazy, zero communication from Provence D'Aliso Community property manager Paige Sofka employed by Powerstone Property Manager. Requesting a simple parking permit for a new car since July 2021 (5 month ago), After providing all paper works as requested, the communication just stop there dead! Nothing happened! Now I just received a ticket for illegal parking with a threat to tow the car. Next best thing is to take them to court to speed up the process.

I question the validity of any rating of Powerstone PM above ONE star - the lowest possible rating. The Powerstone employees I interacted with were completely lazy. I totally agree with the reviews regarding their failure to respond and their passing the buck. When I called to complain about the poor service, a Manager called me a horrible name.

2 voicemails left, 2 emails written, 4 days passed, no response from our property manager from Powerstone Danielle Hoff here in Irvine. I think that's enough messages to get a hold of someone don't you think?

While fiercely defending themselves while not addressing complaints properly as you can see from other reviews, yup, this company is in trouble and has lost its customer centric ways. Here's a tip, try to weed out the bad apples and start doing customer service the RIGHT way and maybe the reviews will go back up. It's not rocket science, it is simple really.

Very poor company. The HOAs they create are poorly run and poorly managed. There is no way to get in contact with anybody in case there’s a problem.

Zero regard for the communities served, do not return phone calls and emails. Provide unqualified property managers of the type of communities managed, over bills, no board over site. Made endless requests for resolutions, they just bully the homeowners to go way - Answering to the owners comments; my post is 100% factual, your leadership gave me false information, still no resolution, it's been 5 days since we spoke. 9/23 update - still no resolution, emails and excuses; this includes one of the principals. You are aware, these issues are beyond a homeowner. Shall I continue to expand?

Please let them go bankrupt. Overpriced, negligent … my home in Newport Beach has had dead landscaping surrounding it for almost a year and they try to create litigation by creating problems versus solving them. See photos. Want this around your house while paying $550 a month and the HOA paid over a million for landscape in an 8 million dollar loan. Is this what you want to wake up to? Negligent, and nasty to homeowners.

As you can see in this picture, the only door for ADA accessibility to enter the pool and clubhouse has been locked with different locks for many years. The first time it was a chain, the second time it was a bicycle chain and now the HOA Association board decided to put a lock on. The door has been all the time and I have not had the opportunity to go to enjoy the pool. Well, yesterday I want to bring this issue up to the board, send William an email asking him why the door is locked all the time, he had no idea and he didn't have the key to open the door either. After a few hours someone came and cut the first lock, I was able to get into the meeting, so around 10: 30 pm the meeting finally ended and I want to leave. Surprise! The door has a new lock and I couldn't get out. This time William was there, he asked another board member if he knew the combination of the new lock.he had no idea, he called someone else and the person had no idea. He then called the security company and they didn't answer the phone, 'until minutes later he was able to reach someone. This is ridiculous for this HOA and the member never knows what they do.

Powerstone is the absolute worst. We own several properties and have never experienced such unprofessionalism and incompetence like we do on a regular basis with our Powerstone representatives.

A big issue is that they don't reply to emails in a timely manner (still waiting over a week for a reply as of this post). And if/when they do ever get back to us, they claim to "have missed our emails in their inbox. " Oh, please! They have no problem ignoring homeowner emails, but put your trash bins outside an hour early and you'll receive a violation letter from them the next day!

As homeowners, we deserve to have prompt replies - at the bare minimum! I encourage anyone considering a property/community managed by Powerstone to look elsewhere. I can see why so many homeowners in our community (including 80% of our HOA Board) choose to rent out their homes and live elsewhere. Maybe it's time we start thinking about that too.

I am reviewing this company from the view of a board member. Powerstone has been a great business partner. My main contact has been Michelle E and she has worked diligently everyday to make sure our needs are met. She has gone above and beyond many times by seeking out additional bids, working with our vendors on maintenance issues and always being available to our board members and our homeowners. She has been on the property numerous times, even on Saturdays to ensure that scheduled work is completed. She keeps our HOA informed of any upcoming responsibilities and ensures compliance in every aspect of the many rules and regulations required of an HOA.
I value her partnership with me and would recommend Powerstone to anyone looking for a property management company.

The level of incompetence and lack of responsibility is fairly significant.
This company along with their property managers should focus on
communication and accountability rather than negligence and profitability.
There is a complete disregard for residents and their personal property in refefrence to pruning trees in the middle of the summer which is 6 months past the recommended season to do so by reputable arborists.
Not only do you expose the trees to harmful insects and pests during the summer months, you take away essential shade from surrounding plants and risk the trees from blooming in the coming seasons.
I'll be sending them a bill for the complete detail of my car and the scratch I just discoverd since they neglected to notify us in regards to this poorly timed and mismanaged matter.

I am currently in escrow on one of their properties and spoke with Lena Scott. She seemed super irritated that I was asking questions to get more information. Called back again today in hopes of speaking with someone different. Unfortunately, it was her again and she was even more rude than the day before. Now, she decided to tell me that she is not able to give out any information since it’s private. Well, why did you give me some information yesterday? I don’t understand why someone can talk to a compete stranger that way.

Michele Rossi is Wonderful!
She has always been Very Responsive and Prompt when emailed w/ a question or a problem AND she gets it taken care of!

Of the 6 - 7 Property Managers we have had -
She is head and shoulders above the Rest!

5 STARS +

Powerstone has been able to assist me each and every time i’ve called or walked in to the office. The billing dept was super easy to work with. It took some time to get my issue resolved but I was kept up to date through out the process and my account was credited appropriately.

Powerstone and Matt Bosma have been a great Asset to our HOA in Lake Forest, CA. The team is very Professional and Responsive. They have a great understanding of the challenges which come form running a successful HOA. I would highly recommend them!

Working with Powerstone is always a pleasure. The level of professionalism in their management is second to none. I look forward to working alongside them for years to come.

Absolutely the worst property management company ever. They clearly are only there to help association board members but not the actual homeowners. Emails go un-responded for months. I had an issue that continues to go unresolved. The Powerstone's employee, Alyssa Carle, who is the property manager is just a liar.