Prim Boutique, Pleasanton CA

Primm is such an amazing place! Always the best time! All the girls there are incredibly sweet! It’s so welcoming! Prices are great! I’ve been shopping here since they opened & I’ll always support this place!

Super cute store and friendly staff as well. However, I feel misled in a purchase I made of almost $400 last week. I was on the fence about an outfit in their store. I let the sales associate know that I had placed an order online that I wasn’t sure would make it in time for an upcoming event which was why I came in to see what they had. She let me know that they offered a 14-day return policy in case I changed my mind. She didn’t mention that this would only be for store credit or exchange. I would have never made this purchase if I knew a return wouldn’t be fully refunded.

I wish my overall experience was better. I‘m local to Pleasanton and have nothing negative to say about their staff or store as my experience outside of this has been very pleasant. However, this specific incident left a bad taste in my mouth Hoping that this policy is updated or at least verbalized when other shoppers are on-the-fence regarding a potential purchase!