Progressive Association Management, Anaheim CA

Bad bookkeeping. Our unit was receiving no HOA bills after 4 months of their mgmt, but we did not notice as our bank had paid $177 in April vs amount of $1177 (3 months) on the check. So, banks are pretty bad these days.
In September, we noticed we never got the July-Sept bill. As it turned out, Progressive had been pulling money from someone else's bank account to autopay our fees since April. It took lots of forensic accounting to clean this up. Does not inspire confidence. How do we know they dont do this with our condo HOA money to pay another association's bills? We dont, unless someone checks our HOA bank statements every month. (No one does, of course.)

I think this is very scary, and I wish we would fire these guys. They obviously lack training and adequate oversight. They are dangerous for your HOA.

I had the privilege of working with Alyssa Kraus. She is incredibly responsive, detailed oriented, and knowledgeable. So grateful for all her help!

The manager for our property is Alyssa. She is very professional, always quick to return phone calls and emails, and is very proactive in getting needed quotes and repairs. She is a huge asset to Progressive.

Iman gave the best customer service she assured me she was there to help. She’s very knowledgeable and took the time to understand what I needed. I highly recommend her!

Sam is by far the best i have worked with. She's always available and replies in a timely manner. Always a pleasure working with her. Thank you for all you do for us.

This is the best company very professional I’m xtremely satisfied whit the costumer service Sam provide…thank you.

LOVE SAM! She knew exactly what i needed help with and she explained everything so my husband and I could understand it. HIGHLY recommended to anyone who is thinking of moving to Orange.

Progressive it’s the best company we can get thank you for all you do for my community and thank Sam for your help

Sam helped me out last time and was very kind and patient with me. Extremely wonderful experience I definitely recommend asking for Sam!

They are not taking care of our properties down in Village San Juan.
There has been a pile of junk (furniture, mirror, etc.) for a month now collecting vermin and is a safety and health issue. They are not on top of things like the previous HOA mgmt company.

Great customer service. The process was very simple and easily done with the help of Sam. Highly recommend this company!

Dealing with tenants is hard, and Ms. Iman made a hard situation bearable. The professional manner in which she helped rectify a situation was incredible. She has tact and grace and I will continue to use her services with my properties.

I am extremely satisfied with the customer service provided. Lorena Chavez is so helpful and answers all my questions with a fast response. Thank you Lorena!

Lorena, is absolutely amazing. She always answers all my questions and is on top of it. Great customer service! Thank you Lorena!

Progressive has the best customer service. Lorena has always been very professional and super helpful. It's always a pleasure working with her.

Highly recommend working with them. SAM is amazing and she helped me and my wife with everything we needed.

Iman Rojo did an amazing job by helping me answer all of my questions and provided me with all the answers that I needed. Her expertise is great asset to your company.