Protech Computer Repair, Poway CA

The owner is very patient, kind and knowledgeable. I highly recommend him. I got a very good advice

Joey, the owner, helped me reinstalling the Wi-Fi and Bluetooth micro-coax cables to the new network card in my Dell laptop. It took him seconds to solve my problem. He did not charge me for this service even when I offered to. After meeting and talking to Joey today, I am certain I finally found a trustworthy place to solve computer related issues. Joey has been in this business for a long time and he came across as a straight shooter and trustworthy individual. I am happy to support small business owners in our community and I will definitely bring my PC service and repair needs to him from now on.

Super helpful and reasonably priced. I would recommend using Protech if you’re in the area.

I am so happy I found Joey at protech. He is great at communicating, very trustworthy and even makes house calls if needed. Joey resolved my issue with my laptop and did so as inexpensive as possible. I highly recommend.

He spent over 1.5 hr working to identify the problem and charged me nearly nothing for all the trouble. Will definitely be going back for any issues.

Extremely reasonable prices. Gets the job done right the first time and done quickly. Highly recommend it.

Knowledgeable and friendly. I'm a computer geek myself but didn't want to risk breaking a new replacement screen that was very difficult to find. They did a great job and I would return here for sure.

I work from home full-time and while in the middle of working, my computer hard drive decided to die. You can imagine the panic that set in. I called Protech Computer Repair and asked when a good time would be to come by, Joey said to come on down. He was finishing up with another customer when I arrived, but then quickly went to work for me. Confirmed it was my hard drive and had me back up and running in just a few hours! I can't thank Joey enough for his excellent service and quick repair. I highly recommend!

Finally, an honest and affordable computer repair place. Fixed my computer screen and charging port for a reasonable price.

Was amazingly helpful never going to anyone else! Helped solve my technical issues and made my pc healthier than ever!

Joey is great! Had multiple people recommend this place. He is both knowledgeable and nice and. An darn near fox anything!

Wow, where do I start?
Talking about CUSTOMER SERVICE. Let me tell you this guy got it!
No wonder his Excellent list of legitimate feedback,
That's exactly what drew me to him immediately.
And i could only hope I also turn out to become a satisfied customer, especially with the issues i was having,
So i went in with expectations, Being in business myself, i know a thing or two about customer service and i recognize a great business man right away.

First i watched him handled the 2 customers ahead of me. He took time, I was starting to get impatient but i couldn't help but observe his interactions while picking up phone calls as well.i truly admired his communication skills, the value he put on each customer and the love and knowledge through his work.

Then as I approach and address my issues, he immediately recognized the problems and suggested very clearly a few different things. I had tons of questions and there was another client that came in after, But what I really liked He did NOT rush me like other businesses would have.
He took his time and even gave me a paper to write down some of his professional recommendations,

Wow, I was blown away. I felt like I just came out of computer school and became a "little" expert in minutes. Haha!
And when I mentioned how impressed I was with his CS and reviews, his humble response was "I'm just doing my job"
Love it. That even tells me more about his ethics.im huge in customer service because i provide my own customers with the most outstanding service. So when i feel neglected by a business, i take it very personally.i just don't get it!
Joey did not shame me for my issues because i dint know anything about computers or doing things wrong or asking too many questions. Rather he EDUCATED me, Thank you Joey.

Next i would suggest Joey gives a class on customer service, seriously. That would change the world.
This is the key to a successful business. Not so much your talents. Rather how you connect and value each and all your customers at all times

*** One negative aspect he does not greet customers as they walk in. And should at least acknowledge their presence as they have been waiting for a while. ***

But i felt like i have known this tech for a while.
Glad to know there are still decent people, Honest (not salesmen pushing a sale) and CS out there. He gives options. It's a very good feeling.
Made my day!

Wishing you much success!

Polite, patient, and wonderful! Straightened out my mess of a desktop and explain some of the mysteries of Windows!

Fixed my computer in no time. Friendly and very easy to talk with. I'd re visit in a heartbeat!

Excellent assistance with my laptop. Explained issue well. Repair was timely and reasonably priced. Our new go to for computer issues.

Excellent job! Should have come directly to him instead of wasting 30 hours at home trying to fix it myself! He diagnosed and knew the problem within 5 minutes right in front of me.

Thanks Joey. I am just piling-on your 5-star reviews. He fixed my broken screen. 100% satisfied.