Public Storage, Palm Desert CA

Great customer service from beginning to end. I started with Ben, so kind & helpful, and accommodating as he started the process, Aisha answered next time I called frustrated with the digital glitches trying to make the reservation experience as seamless as possible. She was so sweet & helpful and helped me move to the next step. Lastly but definitely not the least Adrianne finished up the process showed me my space, code & keys and never once did I feel rushed (end of day)
I have to say the entire team worked together like a well oiled machine. I also have personal property in WA state public storage, wish the manager there was as warm and accommodating. I always went away frustrated as he’s never very helpful.

The best place and she always help out and make sure the customer is satisfied that they had and that everything that they need she's a hard worker

Always had great experiences here. Went in today to swap units and had the best customer service from Adrianne (I believe that was her name). She took time to make sure everything was set up great for us and that everything would transfer smoothly! Plus she was just a joy to talk to. You don’t find this kind of customer service a lot these days. A+

Adriana helped me with a complicated series of moving questions and renting new space. Her follow up was amazing as was her attitude. Could not have been more knowledgeable and helpful.

Thanks very fast service today.thumbs up on this place. Very clean when I go to property. Carts are available.

Came in for information on storage and was met with the 2 kindest people Ben and Adrianne. When I’m ready, I will definitely be storing at this storing place

HORRIBLE CUSTOMER SERVICE!

I had to stop by the office three time to get the answer, there was no Information if the manager will be back and what time. Then I called the office number, the rep answered and said: " just go to another office 6 miles down the street. " Really? I have already spent half an hour going back and forth due to the luck of the information on the web, or the office.
I had to call the manager (Fernando) to inform of the situation, hoping they will correct it.
His answer was: " For the privacy, we don't provide the information if the office rep is out and when will be back. If you don't like it, just find another storage. "

I consider it total disrespect to a customer and its time!

Adrianne is the best. She is always so friendly and extremely helpful! One of the main reasons our company continues to rent here.

Adrian & Ben
They are really helpful with my questions. I am really appreciated.
I hope both of you have a great health every day to bring up your values.

Ben was amazing in helping me in my circumstances. Adrienne was a great help as well. Great customer service. Definitely will recommend this place. My unit was nice and clean. Thank you Ben

I went to Public Storage because I'm planning a big move for next month and I wanted to see if they had any packing supplies and they have literally everything you need for any size move! Although I haven't bought anything yet, Ben was super helpful in suggesting items that I would need for when the time comes. Thank you for making this easy during a stressful time!

UPDATED*****
In my efforts to speak with someone in regards to the lack of functioning climate control issues in the interior building unit that I have been renting for two years, I spoke with Fernando in Huntington Park. Unfortunately, you do not speak with someone who actually works for your location.

Fernando let me know that in my contract I do not have a climate control unit and that you store at your own risk. Unfortunately, I rented a unit in a building that is supposed to be kept at 80 degrees, although there is no direct air into each unit. The AC has been broken for 3 weeks now, ruining my cosmetics which I store for my business. There is no estimated date of repair. We are in Palm Desert, Ca during July/August where the average temperature is over 110 degrees. If I wanted a unit with no temp control, I would have rented an exterior unit, which they do offer. However, that is not what I pay monthly for.

I will definitely be contacting the Department of Consumer Affairs and the Better Business Bureau.

ORIGINAL REVIEW*****
I have been a tenant at this location for two
years. In that time the carts have broken,
hazards on the property pop up and are not
fixed, but they spend the money to paint the
building. My main reason for this review is
due to the interior units which have a main
AC unit has been broken for a week now.
Management was notified the day it was
noticed, yet nothing has happened as far as
repairs go. I have this unit for business
purposes to house cosmetic supplies and
vintage clothing which are ruined at this
point. Rent at your own risk.

I am writing this review for my mother, I came into the Public Storage on Fred Waring a couple weeks ago and the young man at the front if I remember correctly his name is Ben. He helped me get the space that best suited my needs, and was very friendly. I own my own little home organizing business and I will be recommending all of my desert clients to Ben for any of their storage requirements. I didn’t buy any but they have loads of storage and moving supplies. The office was very clean and cool. I am very happy with the interaction I had and I would have rented elsewhere if ben wasn’t so kind and happy. Thank you Ben for your time and I look forward to seeing you soon’

Very nice and clean facility. Ben was great he helped me out with guidance on storage for my move next month. Very kind and professional young man. I hope he stays here long. -Enrique

Ive been here ten years and all the managers are great and super respectful ben the new manager has proven to be a great guy and manager. I look forward to making my payments in the office with ben.