Public Storage, Murrieta CA

Very roomy and neat compound. Great helpful staff. The climate control units make a big difference when storing long-term. However, they increase your rental drastically almost twice a year to almost double the price. Not good for long term. This has more to do with the corporate side, and not the local employees over there who are awesome.

Miss Monica Was such a Blessing! I had no idea what I was doing. She made everything so simple and easy and was so understanding to my needs. God bless you. You are such a blessing Miss Monica & Miss Amber very kind as well very helpful & very kind ladies I was so blessed to have the most Excellent Customer service! ️ Thank you see you the 21 ️Miss Mary Elizabeth

First time to get a storage, and im very satisfied with how easy and smooth the process turned out. Especially with the help of Monica. She explained everything well and was very attentive with our needs. Offered us the best deal and took time to talk to us and answered all our questions.

Late post but Monica is amazing and so professional. She really explains things in details and assists every step of the way. Looks to help you with your budget and the best offer. Monica, moving is already stressful enough and I really appreciate your candor.

Excellent Service! FBI (HRT), Federal Bureau Of Investigation (Hostage Rescue Team) Family!

First off I'd like to say that the service at this public storage is amazing. Monica was the highlight of my entire day making the process of checking in to my first storage ever a very pleasant experience. Honestly if she is not the boss at the Whitewood location someone needs to give her the reins.the place is very clean, the staff is very professional. I don't know how else to gloat but if anyone needs a storage talk to monica.and my second pass through there I met amber who was also exceptional to boot.thank you both and I can't wait to come pay my bill, really can't stand bills and I still can't wait. "-)

Annie helped me out with signing up and answered all my questions. Thanks for everything, keep up the good work!
Edit: 3/29/23
Increase of $24? Really Am I getting more space? Ridiculous

Monica was absolutely helpful from start to finish. She was polite professional and assisted us without hesitation. She is definitely an asset to Public Storage. Keep up the good work Monica!

They have seggerated the renters into 2 groups the reg ones who have units any and everywhere that are n ot part of the new indoor storage space and everything is monitored as usually but you use an app to open the gate but the rest room and elevators etc.are not open to all just the person's w indoor units.

Highly recommend this storage facility! Awesome staff! Great prices and top tier service! Highly recommend! 10 out of 10 -Lulu

The staff at the facility are wonderful! Chanel was so friendly and helpful, patiently answering my questions and going above and beyond to meet all my needs. Will definitely recommend.

Chanel and Annie helped me figure out everything today with the app. Great customer service

Well kept facility. Easy to use app allows push button gate opens access, easy payments, messages and more.

The manager Monica is amazing. I was not having a good experience with the unexpected price hikes but she helped me find an alternative. And was super sweet and professional. Annie was very helpful as well. Definitely the only reason I’m staying with public storage.

They charge way to much, they are rude and it takes forever to unload a vehicle because they have one access door and my unit happens to be all the way at the other end of the block. Plus they have water fountains, but its just tap water and its warm. For the price I pay monthly, they should have a butler standing there with a bottle of ice cold water. Just saying. That's my opinion.

When you go and get a storage space there, the ladies are very friendly and will ask you to leave a good review for them. They make the renting process super easy and on the surface offer a really affordable rate. When we signed our contract, we were told it was $187 a month which was higher than we wanted but we still tolerated it. Then, after only a few months, our rate jumped to $255/month! When I asked about it, they said the mailed a letter - but I never received it. I open every piece of mail I get just in case something like this happens and I know I never got a letter from them because we would have pulled our stuff from our unit as soon as we saw it. This place is a scam, charging lower rates just to raise them and hope people don’t notice which worked on me for a couple months. They got an extra $68/month from me for 3 months before I caught on and I’m really upset. I’ll be canceling and pulling my stuff from my unit as soon as I’m able to rent a uhaul - probably this weekend. Before you rent, ask yourself if you’re willing to deal with their inconvenient price changes. Even $10-$15 more a month I would have understood, but in a facility with thousands of units I can’t understand how they needed to jump the prices up $68 in the middle of an inflation crises. This was my 2nd time renting a unit and loved my experience with a different company, but Public Storage just ruined it for me. I’ll store my items in my garage from now on.