Public Storage, Citrus Heights CA

Wow! Capri was amazing. I was just expecting to get a regular storage unit and a regular transaction.when I walked in Capri greeted us with a very warm welcome and helped us get into the storage even on her lunch break, came down to help us on a unit far away …because the door was stuck, turns out I just needed to pull the door harder. Thank you Capri! We will definitely remember her and hope she is doing well. Also thank you public storage for the online easy access backed by a nice human to help.

My friend and I were looking for a storage unit to move stuff to that day. I submitted a reservation online and I immediately received a call from Mekala, who discussed the promotions and sizes they had. She was amazing, caring, very friendly, knowledgeable and listened to my needs. I then received a call from Capri, who manages Citrus Heights location off of Tupelo. Let her know I wanted to see the different sizes they had available. She told us to come right in. As soon as I walked in to the office she greeted us with a big smile and took us to see the units. I chose the unit that worked for me and immediately signed up. Capri took the time to explain everything to me to make sure I understood everything that was in the agreement. When we came back to load stuff in the unit, had issues with the lock and the key broke. The place was about to close and I did not know what I was going to do. Luckily for me, Capri worked her magic and found another unit and we were able to get everything in to the new unit just in time before they closed. I can’t thank her enough for everything she did for me. She went above and beyond and provided the best customer service I have ever experienced. I wish there were a lot more people around like her. Thank you Capri for everything. If anyone needs a storage unit, I will refer them to you. You are the best!

I’m am very happy to meet a person like capri and she give me all information in what I need and much more she is very nice this is my first time in storage and I’m happy to be here I want to move in a date when she is here I really like her
Thank you capri

Capri is awesome and we got done exactly what I needed to do. She helped me troubleshoot and also I was so happy to save a trip to another store because I needed additional materials that she just stocked. She is clear and concise and extremely helpful.

Capri greeted me with a warm smile and she was so patient I asked her plenty questions yesterday I can tell you this girl is good if she didn't know the answer she definitely found it and I do appreciate her always never got frustrated with me she never said No she said let me double check. I look forward to seeing her everytime I'm here.notch manager Shessss Good

I really appreciate Capri at the tupelo location.she always has a smile on her face and is so sweet and ready to help.i look forward to seeing her everytime I stop in to my storage! Keep this girl around.her customer services skills are top notch

Public Storage in Citrus Heights Tupelo Drive is a great place. Just rented a 5x5 a week or so ago and already upgraded to a 5x10! The staff are really easy to work with and very helpful.

Capri was the best part of my day today. She was very helpful answered all my questions and got me in and out in a timely manner. With the day I had today she sure as hek made it alot better. Thank you Capri keep up the good work 5 starts "super employee" haha

Capri is amazing.goes out of her way to give perfect customer service! Keep it up! THANNNK YOOOU!

Andrew assisted me with everything I had questions with! Very patient! Great Customer service is back!

Britanny was a great help with setting up my new storage space and getting the signup process finished quickly. She was very friendly and efficient. Thank you!

WOW! THEY ARE OVR THE TOP AWESOME! The property manager there is INCREDIBLE! It's nothing like any other storage facility I have ever used.

Literal trash management. I went and let her know that her location was being used to store my stolen property, and likely also drugs. Instead of just checking when I left, she gave the thief a heads up so he could move my property elsewhere.

I know I'm late but I told Sam I would give her a review for being kind to my mother who is elderly. Very, very helpful

Alicia was very helpful Understanding made the renting Very easy Exceptional customer service we both love talking with her

Tried to enter our unit on June 23rd and my lock was no longer on my unit got the manager to come over and she said the lock on it wasn’t their lock, proceeded to put another lock on it and said I had to wait 3 days to get it cut off. I wanted to know why there was a lock on it that wasn’t theirs and I wanted my unit opened right then. She refused to go into the office and pull up my account, stating “I don’t know what you think that’s going to do, I don’t know what’s in his storage. ” She called about an hour later saying call her back ASAP so I figured she wanted me to come back so they could open my unit. She asked had I been on the property, knowing good and well we were, you were at the unit with us, told us the lock on there was not theirs, and “that’s scary” but wouldn’t go try to find out why my lock is gone and a lock not theirs is on there. I don’t even know if the things are in the storage unit at this point.suspicious activity. Lack of concern about “scary” incident.
Went back today, Saturday, 25th. I asked the employee to look and see if she could see we had been there Thursday, she told us every day he had been there, with the times. And Just as suspected, CLEANED OUT! Left an empty drill box, water can and insurance brochure. And SWEPT the unit!
Another update:
The police went to view the camera footage and was told they only keep it for the last 30 days. The unit was emptied out in less than 2 months. That just brings it back to why didn’t the manager go into the office the day it was noticed 06/23/2022 that it was not their lock on our unit? And I requested she do that and she refused. She knew the police should have been called right then. She FAILED US! SHE FAILED AT HER JOB. And I am 100% convinced she was a part of our things being STOLEN! Well over $5000.00 of belongings.

Sam was amazing! She was very helpful and generous, and very professional. And I’m thankful for her help.

Great as always. Alecia is a wonderful lady to interact with. Always happy to help when there's a problem and of course super friendly.

I rented a unit here for two months while I went on a camping trip along the west coast. It was super easy and the staff were great. Alycia was especially great with the check out process. I'm so grateful