Public Storage, Citrus Heights CA

I just want to start out by saying i could not be happier with the
service I received today at the Greenback and San Juan property. I went down to make a big payment after not being able to make payments for a few months due to accident I had. The member of the staff that helped me was Aaron. He helped me settle the bill and got me a new lock. He meet me at my unit and due to the nerve damage in my hand he didn't hesitate to help me with the door. The tires on my Harley Davidson had gone flat and the bike had fallen over. Aaron without hesitation hopped right in there to help me stand up and stabilize this 800 pound bike. I am pretty sure I couldn't have done it without him.
Its good to know that there are still people out there that take pride in customer service. Thank you Public Storage and most of all Thank you Aaron. Lee Miller 5/13/23

Andrew was so helpful in getting me the right storage unit I needed during a stressful day. His assistance was greatly appreciated!

The security is terrible, my unit got robbed and they couldn't do anything to help and then also charged me for the unit another month after it was already broken into. No cameras, no security guards, thieves got away with almost my whole unit and nothing was done to compensate.i feel it was a inside job and the employees were very uncaring and sympathetic I will never use this company again. Save yourself the worry!

Unfortunately, while raising the rent $40 for the last 2 years for a total of $80 more, they now lock the restroom which is a big reason why I rented there, they changed the front office to strictly kiosk service there is no person there, the automatic gate will not open when using the app from the outside only from the inside which is always nice when it's pouring rain, and now someone has broken one of the interior doors between the two sides of the upstairs storage area which cuts off the airflow, restricts the air conditioning to the side be on the door, and it's very difficult to even open the door so it's also kind of a fire hazard since I think it's supposed to be open anyway and it won't stay open now that it's broken.

There is NO counter, NO customer service.
Only a self serve kiosk.
Thumbs down

This storage place is terrible. You need to have your phone out and accessible in order to gain access to the gate, the door, and the elevator. Extremely inconvenient. They also only have 1 moving cart for the whole facility. Meaning you are screwed if more than 1 person is moving in or out at the same time. Another inconvenience is there is no body on site to assist you. Just a kiosk. And what ever you do, don’t ask the cleaning lady if you happen to spot her hiding in the office closet. She’s a complete b^****. Like every thing else you get what you pay for.

Very nice small property so clean, very nice property manager Yvette, she is so polite and great customer service.

Met with Yvette she was awesome helped me make reservation for my Harley at Sylvan. Fantastic customer service.

A heads up to everyone, this place has horrible security and is not willing to help when you get you’re storage broken into. My storage was burglarized and now my kids are missing more than half their belongings and my wife’s childhood photos are all gone. Not to mention the more than $5000 worth of miscellaneous stuff. We pay monthly for the insurance program and all the insurance (Sedgwick) says is that they will not pick up the claim because there is no proof of burglary. Public storage won’t even take the time to look into the occurrence and now the location manager runs into her Chrysler 300 and drives away when she sees my wife or I pull up. This place is unprofessional and could care less about your belongings.

Yvette is a star. She made my move in process seamless and stress free. Glad I decided to come to this location.

This used to be a good place when a property manager named Kiera was there. They no longer have people onsite. The office only has a kiosk there and the office is completely empty. No way to buy boxes or bubble wrap anymore. I went to my unit last month and this side door I use to access my unit was open, I didn't think anything about it (other people were using it that entrance). I went to it today and there was no keypad nothing. After several calls to the 916 number, I find out they renovated everything and it no longer exists. I now have to walk a significant distance to open a door that is about 12 feet from my unit. I was never given any info on how to get to my unit and had to get a new keypad number.

Will be vacating as soon as I can. I'm stuck until the end of this month at least because I have to give a 30-day notice. But I don't think they honestly care because they can probably charge more for my unit.

I'm going to be looking for another storage place. Bummer since it's up the street from where I live.

Yvette made the entire process a piece of cake. I appreciate her helpfulness and the cleanliness of the property.

Yvette was extremely helpful and very knowledgeable about the storage facility. Great asset to this company and her care for the clients.

Yvette has been an excellent help in the new transition and payment options. Very sweet and accommodating.

This is a great facility couldn't ask for l better. Yvette is wonderful. Thank you public storage.

This PS is the best it’s spotless the staff is wonder Kiera and the new Property manager Yvette are the biggest sweethearts wonderful customer service, the property looks amazing all the upgrades and so clean.

The only good thing about this place is the property manager Yvette. Not only do they raise prices ridiculously but If you ever need to use storage for out of state use… do not. They have all these hidden “policies” that are NOT in the agreement signed upon start of rental. Trust me I looked through the agreement with a family lawyer. Just based upon how rude corporate was to me as a pregnant woman and mentions of my pregnancy, I would just never recommend it ever again. Unfortunate because it’s at no fault of the property manager because she was quite helpful.

Yvette she helps me so much with my storage. She was very very helpful with everything. Thank u Yvette!

Yvette is awesome, got me setup with a unit quickly, and she is very knowledgeable and friendly. A+ service