Public Storage, Berkeley CA

Entrance next to handicap parking spot is locked. 2nd time in a short period of time this door is locked.

Bathrooms are frequently locked.

Unreliable access.

Update 26 July 23: Public Storage application feedback: App must have done a recent update. Previous permissions allowed location only while application was in use. Now application keeps logging me out every time I try to access an entry point with an updating saying I needed to enable location access always. Definite violation of personal device privacy.

Maria at Your Berkeley Location gave me Excellent Customer Also went above Beyond to explain the Details of my experience today. I Commend her on Action to detail. Thanks Val.

Incredibly Inefficient customer service and support. In my experience I notice that staff is irregularly in the office, leaving new & current customers waiting for them & confused as to why there is a locked & empty office, during office hours. In their absence the toilets are unavailable for use. Not ideal, for ALL the reasons. Especially being sanitary & safety purposes. They need a better system set up with the restroom key. On the occasion that I’m “permitted” to use the office restroom, it has smelled like someone smoked in there. Tobacco & cannabis. The idea of smoking in the building that houses so much content, seems pretty ignorant & not very responsible. Being a long time Public Storage customer at other facilities, I’ve never experienced this level & lack of service. As a tenant at the 620 Harrison location, my rent was raised over $200 in a year & a half. After the second rent increase to $400, I cancelled my acct & moved out. Post termination, I was charged for another month, I called, had to leave a message & it was refunded. Yet I was charged again for some reason. I’ve called multiple times (internationally) speaking to 2 customer service people, on hold for over 15 minutes, only to be sent to a voice mail. My bank account is still delinquent $400. With my past PS units, the service has been good. This particular location feels maybe understaffed & certainly under serviced. I’m unclear if people are undertrained, lazy or just don’t really care. Perhaps a mix of it all. Either way their system is most certainly failing if someone who is no longer a client is still getting automatically charged, TWICE, for an account that has been closed. For me, it’s unacceptable service, hence this review … they get an F. My hope in taking the time to share my experience is that it invites Management to address their staff/service protocols, assess any glitches that they might be having. Most importantly, establishing & implementing ways to improve. For the rates they charge… they can most certainly do better! Starting now! Calling 2x internationally, being on hold for ages, with no answers, just passing the buck, having to call my bank & open a claim with this is quite annoying… to say the least. So … Dear Public Storage, please send back my money & properly close out my account. I appreciate your speed in addressing this matter. Regards

Maria helps up a great deal with checking in, and she provides great service. Would definitely recommend here!

Trinity provided excellent service when I walked in and even helped me find a unit. My space was very clean! Would recommend storing here.

Wonderful & pleasant, most of all very professional & knowledgeable. Thank you so much for the opportunity to have things work together for my good.

Upon visiting the facility last week, I confirmed the storage size and monthly price, and subsequently received an email detailing the moving-in date, monthly payment, and space size. This led me to believe that everything was in order. I also had a phone conversation with Jasmine, who informed me that I needed to schedule an appointment to finalize the move-in process.

Regrettably, when I arrived for my scheduled appointment on 7/5, I was informed by Jasmine that the space I had reserved was no longer available, leaving me unable to proceed with the move-in. Furthermore, my subsequent attempt to contact a manager at the office was met with disappointment as Jasmine answered my call. She appeared indifferent to my situation and was unable to provide a resolution, abruptly ending the conversation by stating there was no available space.

This experience has raised concerns about entrusting this team with the storage of my belongings. I hope this review serves as a cautionary reminder for those considering renting storage space from them. Additionally, I found Jasmine's attitude and ability to be unsuitable for her position. It would be beneficial for her and other team members to receive further training on addressing mistakes and finding appropriate solutions when they arise.
I hope that improvements can be made to enhance the overall service quality and customer experience!

Had a quick and easy experience. For some reason the website would not let me pay online, so I went in store and paid there, no problem. Maria at the front desk was very helpful and offered us some good tips about our specific unit. Overall had a pleasant experience.

Very helpful and accessible. Maria was great helping me resolve my access issues as well as checking on the unit with me. Great customer service.

I want to commend Ryan T at command public Storage, Berkeley for Guy. He’s only been here less than two weeks he knows his way nice to be with his appearance is very clean, cutting good, and I rarely give reviews so. For me to take the time to do this, it shows what an exemplary employee you’ve hired. Ginger Parnes.

Smooth experience and excellent staff (Thanks, Ryan B!) who really saved the day! Highly recommend

Jose is very professional and answered all of my questions, super friendly and clean storage units

ORIGINAL POST
Stevi made it so easy to secure my unit. When Public Storage couldn’t accommodate my original reservation, Stevi jumped in and gave me a better unit at the same price. Moving can be extremely stressful, but Stevi made me feel comfortable. I’m very grateful to have her support.

UPDATE
On my one year anniversary, my unit rate doubled. I was stuck on the other side of the country during the Pandemic and called Stevi. She left the company, and no one acknowledged the note she promised to leave on my file. For the next 2 years, I was subject to routine increases and had no recourse. I finally got all my stuff a few months ago. That’ll be the last time I use Public Storage.

Esther was very helpful with showing and getting me set up with a storage unit. Great service!

I was a bit overwhelmed after moving into my unit. Maria, at the Harrison St. Berkeley location was SUPER helpful and accommodating. I had so many questions, in regards to the operation of the gate and elevator using my phone, to name a few. She was so patient and kind with me. She really put me at ease until I mastered everything. Exceptional customer service, and just a great person overall.

Maria save my life, she is a pro and super awesome person, she in a minute resolve all my doubt and my problems, I recommend 100%.

Thank you Maria!
I appreciate all your help!