Public Storage, Simi Valley CA

The manager Kelsie at the first street location was great! She's extremely helpful and very considerate. Great experience!

The customer service is over the top. Super friendly and helpful.
Answers all your questions and calls you back in a timely fashion. Kelsey, not sure if I am spelling your name correctly. You are the best!

Kelsey took the initiative to pre-cancel my unit before it auto-renewed. Talk about a winning employee and a great mindset. She deserves a raise! Outstanding customer service and care.

When I first rented the space everything was fine until in August/September 2022 the unit next to ours pushed one of their stuff through our space and created a hole. It was never fixed! We left in July 2023 and that hole was never fixed! I called and spoke to the manager, even to someone in the corporate office, to fix the problem- nothing. They gave me the run around and suggested that I get a smaller space instead of fixing the hole. Imagine that! I didn't create the hole but I had to move my stuff if I had a problem with the hole.
To boot - the string that hangs to turn on the light broke off and the manager on site couldn't care less. She just said, "Oh, maintenance has to fix that" No offer to fix it or at least pretend she would look at the problem. It was obvious that no one cared about their customer. They just wanted their rent money. They also raised their rent more than $100 in the 2 years I was there. If I could give half a star or 0 star I would. Very dissapointed!

Atrocious behavior by Kelsie. I was shut out and blackmailed in brazen violation of California law. Facilities are quite dirty. Masked employees call you "bro. "

Bulb in my unit blew up so they had to have someone come out to replace it. They requested I leave my key so they can get it replaced. After everything was taken care of, I returned to get my key and went to my unit to ensure everything was as I left it only to find that over $1000 worth of my stuff was broken beyond repair. The office said it not their fault, they won't give info on who was in the unit, and the insurance you get through them only covers natural disasters basically.

I was helped by Kelsie and they were absolutely wonderful. So friendly and willing to go above and beyond. I honestly never thought about customer service and storage but it is so important and I am so grateful to have gone here.

Kelsie is so friendly and knowledgeable. I really recommend this place for anyone looking for a unit to rent

Kelsie was absolutely fantastic! Rarely do I bother to write reviews, but she was such a joy to speak to, very knowledgeable, and funny to boot!

I've dealt with several storage places over the years and this is by far the cleanest with the most professional and friendly staff I've ever dealt with. Kelsey is the employee I dealt with when renting my unit and she was more than a pleasure to work with. She helped me find the perfect unit, was extremely patient and you could tell she wasn't just trying to sell me a storage space but genuinely cared about finding me the best one for my needs. I highly recommend this place to anyone who is currently looking for a storage space to rent!

Emily was great! Super nice and knowledgeable! Highly recommend coming here on her shifts!