Public Storage, Sherman Oaks CA

Mike went above and beyond the Call of Duty to make sure that I was 100% satisfied in a challenging situation.

I remember Liz when she was in the Tarzana location and was happy to see her in her new location. She is an awesome person and has helped us very well now that we moved to Sherman Oaks

Great customer service as alwaus public storage is always super helpful

As a business owner, I currently rent two units at this location (4610 Van Nuys Blvd) where we store supplies for our company as well as some personal items. I can’t speak for other facilities, but I’ve had a pretty negative experience with this one. It should be simple, move your stuff in and forget about it until you need something or move out. However, on day one, I arrived to find one unit had a broken lock which forced me to wait a week which was not pro-rated. This should have been inspected before I hauled all my items up two stories and then down again. Literally, 30 days later I was given a $50 rate increase to monthly rent. This is not due to any expiration of a “move-in” sale or promotional. They simple went up as if to say, you can always go through the hassle of moving out again if you don’t like it. I was eventually able to persuade them to delay this increase to a more reasonable date. A few months later, the door to my second unit came off the tracks and which made the unit inaccessible until they fixed it nearly 6 weeks later. When they supplied me with a new lock, they provided me with the wrong key. Following this, I got stuck in the elevator for nearly 90 min and had to call the fire department who arrived just as it decided to work again. (while waiting I noticed it had exceeded inspection). Having occupied the space for one year it was time for the 50% increase in rent. I then arrived two months later to drop off some items, this time neither elevator worked and I had to return another day to unload. When I complained to management about this, I was told they would give me a rent reduction. Do you think that happened? …nope. I called, left a message. Never heard back. I would remained a tenant but with the increase and poor management of this facility I’ve decided to pile at least one of the units into my over filled garage and look for a more accommodating space when I have time to move from the 2nd. One or two incidences I would chalk up to bad luck…but drastic increases in rent with poor overall service and facilities has convinced me otherwise.

Mike the district manager lied about giving me a refund and told me to leave a 5 star review so he would reverse a charge for a lock. He never did it and now im updating my review