Public Storage, Los Angeles CA
| Address | 3810 Eagle Rock Blvd, Los Angeles, CA | ||||||||||||||
| Phone | (323) 391-3967 | ||||||||||||||
| Hours |
|
||||||||||||||
| Website | www.publicstorage.com/self-storage-ca-los-angeles/66.html | ||||||||||||||
| Categories | Self-Storage Facility, Automobile Storage Facility, Boat Storage Facility, Moving Supply Store, RV Storage Facility | ||||||||||||||
| Rating | 4.7 15 reviews | ||||||||||||||
Nearest branches Public Storage — 1776 Blake Ave, Los Angeles, CA Public Storage — 4101 N Figueroa St, Los Angeles, CA Public Storage — 4583 Huntington Dr S, Los Angeles, CA Public Storage — 171 S Arroyo Pkwy, Pasadena, CA, United States |
|||||||||||||||
|
Similar companies nearby Extra Space Storage — 2904 Casitas Ave, Los Angeles, CA |
Public Storage reviews
15Juan was extremely efficient and helpful in getting us set up with a unit. The facility is clean and well maintained. Highly recommended.
Juan is the man - he ended up calling around to find me a unit that would work better for me, and scored me a better deal too!
The manager, Juan, was very helpful in sorting out a problem with my account. He went the extra mile, which is rare these days.
Juan was incredibly helpful. Got me in quickly, and a great rate for my last-minute move. Place is clean & secure.
A great experience. David helped me out at the office and was extremely helpful in taking time and showing me options and explaining choices
Save your money and go somewhere else. This place is shady. They quote you one price that they start to raise within 3 months of you staying there. They'll bring it back down to what they originally agreed for another month and then kick it back up saying that they can't give you another decrease.
To give you an example of their predatory practices, I started off paying $330 last June and it increased to $480 in less than a year. I'm going to report them to the Better Business Bureau.
Juan is the greatest! He really helped me during some of my trying times. Helped me during my divorce. He remembers me each time off my voice. He is such a great worker! I appreciate everything that you’ve done. Thanks so much for all you help!
Juan and Pati were extremely helpful. These are staff members that go above and beyond. The first day there was a little hectic for us but with the help of the staff we got it done!
As other reviews have mentioned, Juan is really top notch. I met him while he was doing his rounds. He saw me and engaged with me to make sure I didn’t have any issues. When I mentioned the issues I had, he offered useful advice. Nice to see people that care about doing a good job.
As for Public Storage as a whole: The rent increases are awful. Way too high of an increase with no protection or option for locking in a long term lease. But if you have to pick a Public Storage facility, go with this one (unless the demand raises my rent, in which case, go somewhere else).
Eagle Rock Blvd. Juan was great and helpful carrying out my purchase of boxes. I learned that I can sell back any unused boxes.
I was unable to access my storage I was frustrated and confused
I had customer service on chat assist me but it seemed there was an error in my account
I was waiting more than 30 minutes with no access as my code didn't work
After waiting I met Juan who was super helpful kind and understanding of my situation
He cleared up what prevented me access to my storage and took care of me
I feel bad because I didn't know office hours start at 930am not at 9am if corporate can update this on their doors and send some help as he was bombarded with clients alone
He deserves a raise!
Just got the keys to my storage unit and everything is great! Juan really went above and beyond giving me a tour of the unit and property as well as sharing some helpful tips. The place is clean and well cared for. Juan is doing an awesome job!
As a first time storage renter, Juan provided a very thorough, yet concise orientation to the property and the location of our unit. He took the time to walk me through the building so I wouldn't get lost, and gave some helpful tips to make our move-in less stressful.
Public Storage and this property is lucky to have someone with his impeccable customer service and communication skills. He truly cares for each client.
One thing I do hope for him and his other associates is for the company to provide them with a portable phone in the event of an emergency, or if a customer needs to get a hold of them while they're making rounds or moving someone in.
Hope Juan is here to stay. Thanks again!
There are some very nice things about this facility-mainly the managers Andrew and Juan! They are incredible, diligent, kind, and professional! The company on the other hand-I rented a unit in February, they raised my rent by $100 about 3 months later which is a BIG increase percentage wise, about 40%. I always pay on time and use auto pay. I requested a reduction, the first one was denied, so I started looking around at other options. Then Juan, saw that I was ready to leave, put in another request and got my rent back down! Both Juan and Andrew go above and beyond, were it not for them I would have given public storage 2 stars and moved out.