Public Storage, Fairfield CA

I want to thank Mz Rosetta for getting my rental space lowered. You are awesome. Thank you.

Rosetta is a very good manager ober at Public storage! I left some items out on several occasions and she contacted me and held my items for me!

Horrible experience. Do not rent storage space from this company. I reserved a same day storage unit for immediate use. I recieved confirmation messages as well as confirmation calls from reps that the unit would be available immediatley after payment. I drove ro the location and was informed the unit would not be available until the next day. I called Corporate as well as multiple reps to change the reservation as I was waiting in front of the location. Not even Corporate had the capacity to simply correct their mistake by changing the reservation. Extremely frustrating. And I was charged an Administrative fee they refused to refund. I went to anotherstorage facility a few blocks away and was able to speak with a rep in person and book a unit in under 4 minutes.

Naomi was amazing! She was very helpful and very understanding! Customer service is excellent! She helped me get lower prices. I would definitely recommend her, she is amazing!

Naomi has always been great to us and has helped us. She is a very hard worker thank you Naomi

Naomi was the best help I could receive and excellent customer service. I couldn’t have asked for a better person to help me. Outstanding

Beck Ave wouldn't let me put in the review but I wanted to say that Naomi was very friendly and knew her business; but unfortunately, I had to wait to let the poor woman drive to Target to use the restroom, because the one on site wasn't operating, I felt sorry for her, but she worked hard to be sure I got my unit transferred after she returned from Target. She did an excellent job getting me transferred.
Thanks Naomi

Naomi was soooooo helpful throughout the rental process. I’d give her 10 stars if I could.

Hey, so glad to be associated with your company. Naomi at the front desk gave us terrific service and made it a smooth, welcoming experience. We appreciate everything.

Naomi was very helpful and patient. Also she helped me get a great sale at a different location so I could get 50% off. That’s good service! Thx Naomi

I really want to
Love this place when I started here at public storage. It’s was perfect for everything I needed for. The staff were all lovely minus 1. Josie was the best. I moved here because of location, price and time availability. I have been here for about 2 years and the rent has doubled and the hours you can access your storage is very difficult. I was told the times would go back to Normal but they have not. I if you work a normal 9/5 job you will never be able get access morning or evening. I have had to take a day off just to get to access the storage. I use mine for business so not have access to get what I need is very upsetting especially when we have the highest rent in town. All the other places are 7-7 public is 9: 30-6 not even 12 hours. I am in the process of moving as of today but otherwise if don’t mind barley having access to your storage the place is great.

Naomi was AWESOME! I had a reservation at the Beck location for 10am; no one was there. I came over to the Western location & Naomi was SO helpful, friendly, and an absolute delight!

That Lady Naomi! Is amazing, respectful, considerate and thoughtful. I have had my storage for 12 yrs and if not for her keeping up on situation my unot would have been gone today. As far as i'm concerned 5 stars isn't enough, it should be 11. And she should be the prop mgr there. I hope she is soon.

I just have to shout out Naomi! She has been so helpful for me- helping me with a unit and getting me a transfer to a more.affordable unit too. And she is doing it from.the other property but even came down to Beck for me. Thx

Niecy was the best, cuz she took
off her lunch to help me, and her smile was second to none.

Nicey was incredibly professional and accommodating with my questions. And she came off her lunchtime just to help me … She’s is awesome…!