Public Storage, El Cajon CA

I scheduled an appointment online to view available units and the manager Dawn promptly called me to confirm the date and time. When I arrived Dawn showed me the available units and very thoroughly explained what was required as well as what to expect. She was very professional, attentive and friendly and made the whole process easy. I wish I could get this quality of service at more businesses, Public Storage you have a keeper.

Dawn was outstanding in explaining the new way of entering with the proper cell phone use.
Many thanks,
Paul Dollard

Dawn was amazing and super patient with me while I measured units and determined my size. I got exactly what I needed and recommend both her and this location!

Natasha was extremely helpful and thorough. Walked me through all the steps and was very informative.

So I was helping someone move into the storage unit today the lady Dawn who is working there stopped by just to say hi and check in and make sure everything was going as planned

Dawn was very helpful and very knowledgeable. She went over things step by step with the new app. Great customer service Public Storage!

I scheduled an appointment with Dawn. She was extremely courteous over the phone and in person. Upon arriving at the property, Dawn showed me multiple options ranging from price and size. Dawn was patient while I figured out what would work best for me. I must say, Dawn made a difficult decision easy. Thank you Dawn, you are the best

Dawn was amazing! She was super helpful and eased my anxiety about switching units by making the transaction easy. Dawn was personable and so nice! Thanks for all of your help!

Yesterday Natasha at this location was very helpful in giving my wife and I a tour of various units while explaining all the details of renting a unit. We settled on the 7.5 X 10 size based on Natasha's recommendations and planned to use the link in the email to complete the rental.
Today, Dawn called me to see if I had any questions and when I showed up at this location later, she was very helpful as well in finishing up my online rental, showing me the app and telling me how things work. Thanks to both these ladies!

Out of all the storage units my family and I have rented over the years, this one on Willow Glen in Rancho San Diego is hands down the best! It is clean, safe, the storage units are mostly drive-ups (which I love - no stairs, no elevators, no looking for moving carts) and most importantly, the facility is open until 9pm! Dawn helped me today and she is delightful and seems like a very dedicated employee. So professional and friendly at the same time, I just had to write this review to praise her! Thank you, Public Storage. Please, just don't raise the rent! Just one suggestion: it would be great to get a senior discount if you're over 65.

I came this afternoon looking for a storage to rent out and I dawn at the front desk was the sweetest person. She helped me out with recommendations with what would help me out better. I appreciated her so much for helping me and staying till I was fully prepared.she was sent from god. What an amazing person

Dawn was amazing and was very helpful in all my transition. From switching out of both of my storages, it’s always a pleasure to get help from someone with such a willingness to help. Thank you Dawn.

Dawn was brilliant, she was customer friendly, high energy with and awesome smile.
She's a keeper.
Wayne

My experience at the public storage was good, very good excellent customer service, recommendation, a raise, thank you

1/10/23 EDIT #2: I was immediately contacted by Rob after noting the concerns below and I can say that Public Storage takes all comments related to the customer's experience seriously. He confirmed that a manager is in the process of being hired for this site, so I am confident that my recent experience related to my original edit is uncommon and unlikely in the future. I appreciate the prompt resolution.

1/10/23 EDIT to original review: I've left 2 messages to notify management that I've moved out of one unit (I had two) and have not received a return phone call. My account is showing as late and as far as I know, I'm being charged daily for a unit I moved out of. It appears that when a reservation is made, you are called quickly & multiple times until you come in a pay for the unit. When you move out, it's a different story and you can't reach anyone. They need to hire a manager for this site. I was told they do not have one.

1/8/23: I had spoken with several people throughout the week of my scheduled unit rental. And when I arrived we had a bit of a snag in the reservation.however, Allie went above and beyond to get the situation resolved as quickly as possible. She was very courteous and responsive to all of my questions and concerns. Due to this, I will continue renting from public storage and would refer them to others looking to store their items.