Public Storage, Carlsbad CA

Desiree helped me out with my vacate process and made it stress free! Will definitely come back when I have things to store!

Desiree and the rest of the staff were great. However, I wasn't too thrilled with the odd price hikes, which was the contributing factor for leaving. When I said something about it, the price came back down for my storage unit. Regardless of this issue, they kept my stuff protected for the duration of my stay.

The elevator is almost always out of service. There has never been a dolly available when we've needed it. I'm surprised by all of the positive reviews.

Marlene and Desiree did a good job in keeping things going when the elevators failed preventing me from checking out at end of month.

Marlene & Desiree were amazing with their customer service in the front office 10/10 would recommend this location.

Marlene and Desiree helped out so much. Had a great experience here thanks to them. Would come back any time. 5 stars.

She made my day! Marliene helped me get a storage unit in no time and was very friendly. Moving to storage isn’t always pleasant but Marliene made it simple.if you need storage go see Marliene.

Absolutely the most unpleasant business experience I’ve ever had.

My fiancé rented a unit at the Tyler Street “Public Storage”. After about three days we realized our 5’ x 5’ wasn’t cutting it and we needed a larger unit. The facility closes at nine. I showed up on the day the swap was supposed to take place with 2 large friends (to help with the heavy lifting).

We started unloading my 5 x 5 unit right away and set off with a loaded cart to find my new unit. Every last twinkle of hope that this would be a speedy ordeal was quickly extinguished after well over half an hour of searching for not only my new unit, but an elevator that serviced the 2nd floor. I walked the myriad rows of identical units hoping to find an arrow, any type of directional signage, a posted map - all to no avail. There is no cell phone service inside of the building, so I had to exit to look up the business on my phone and find a link for a map of the property. The link was there, but it didn’t take me to a map. It just said error code. Two of us tried it; Same error code. So I continued my quest through the unventilated, musty, humid corridors.

My two friends and I finally located the only elevator on the property that provides access to my unit. The trouble I had locating it was not solely due to the lack of signs/ other visual guides-it was also due in part to the fact that the elevator was not in a central location. Precisely the opposite was the case.

The elevator was tucked away in a corner of the property. I called management to let them know that I will be a little late and would be leaving after closing. I explained my situation and that I wasn’t familiar with the facility. I explained that my 5x5’ unit was empty, but I had 3 full carts, and three men. I explained I only needed a 10 minute grace period to unload my items into my new storage unit. I made a courtesy call to let management know what I had been through and to ask for extra time. I expected my plight to reach understanding ears. The website didn’t even have a map- I expected an apology, what I got was threats.

After several attempts, the phone was finally answered by someone named David (who is part of the after hours team or something like that). When I told David I needed another 10-15 minutes to get my stuff into my new unit, which I spent at least 30-45 minutes searching for, he told me he couldn’t help me and that I needed to get off the property immediately because I was in violation of their policy. I explained that all my belongings were on carts and all I had to do was unload my stuff into my new unit with the help with my two friends. I told him I couldn’t just leave my stuff in the hallway and drive home. He simply repeated the demand that I vacate the property, and also informed me that the longer I was there, the more severe the punishment would be (including fines, my being expelled from the property, and he implied he may call the cops).

So my friends and I spent hours upon hours, wheeling our carts to the front gate, unloading as fast as we could to get my stuff off the property with a gate that didn’t have a safety sensor on it and would close on you if you didn’t get out of the way. After we loaded my belongings outside the gates, we then loaded it into our cars and drove it back to my house, then unloaded it back into my house.

I reactivated an injury to my sciatic nerve as a result of the frenzied lifting. A couple days later a friend of mine said he would help me get my stuff into my new, larger storage. When we arrived at the public storage on Tyler Street we found that the only elevator that serviced the second floor - wasn’t functioning! A storage place that does not have a working elevator, let alone the courtesy to inform renters not to move anything into or out of their storage on that specific day unless they want to use the stairs. I had two friends that drove about 35 miles to help me move because my back was hurt.

Unfortunately, we couldn’t get anything done that day. Complete waste of time. Worst customer experience EVER!

I showed up unexpectedly, the manager Andra happened to be in the office, she was very informative & helpful. She showed me a couple spaces.the property was very clean & well maintained. Great location.

Marleen is great on the phone very helpful and sweet. Dispite the high prices her wonderful additud has me considering this place. For sure

Marlene and Andra did an awesome job getting me set up! Way easier than I thought it would be. Excellent customer service.

I am writing a review for Marlene who was so helpful when I needed to close my account. Her pleasant attitude was so refreshing. I appreciate her as an employee!

I had the pleasure of encountering an exceptional worker named Marlene at this storage unit facility in Carlsbad. Marlene's customer service skills were truly amazing, as she tirelessly assisted customers with diverse needs and unique challenges - such as calling tow trucks, facilitating urgent moves to larger units, and efficiently handling spills and floods. She treated every single person with a smile, respect, and an open heart, accommodating individuals from different walks of life.

Marlene effortlessly oversaw the entire facility by herself, maintaining a clean and organized environment even on busy days. Her commitment to excellence was evident in every aspect of her work. What stood out the most was her willingness to go the extra mile. She stayed long after her shift ended to assist several weary travelers and movers (me included) in extremely stressful situations, displaying immense kindness and dedication.

Marlene's colleagues held her in high regard too. This was evident from the cheerful responses she received on the phone when seeking advice and problem-solving in the main office. Her peers admired her positive attitude and work ethic. If you have the opportunity, I highly recommend seeking out Marlene at this location. Her VIP treatment is exceptional, and she will ensure a memorable experience. With her remarkable customer service skills and unwavering commitment to helping others, Marlene sets a high standard of excellence in her field. She is a true testament to the power of exceptional service.

Marlene was extremely helpful with my short notice requirements due to me moving. Can’t thank her her enough for helping me with a dispute. 10/10 customer service!

I had the best expirence with Marlene! She has helped me with so much and doing a great job cleaning the property! I haven't seen the stairways cleaned till she has gotten here! She has made a difference

Marlene was incredibly helpful and happy to make sure I was satisfied with my experience! 10/10 for customer service