Public Storage, Petaluma CA

Nice, clean building feels very safe. Wendy is amazing, she helped me out with choosing a unit that would fit me better and walked me trough the app. Thank you!

I had a good experience with this location. Super clean facility. Easy to get in and out of. When moving items in, I accidentally dropped a glass jar full of change and the woman working there helped me clean up all the glass and each every single coin.

This location is always clean and organized. Staff is friendly and helpful. Wendy at the front desk is truly an asset to this company!

This was my first time using a storage facility, which we rented to help a young man in transition after his father died and his mother became seriously sick.

We felt secure and appreciated the climate controlled facility, security accessroller carts. Staff was helpful and professional. Unfortunately with the announcement of an increase in our monthly fee, after just a few months, we had no choice but to pack up and move out. We cleared everything out in just a few days and it was disappointing to learn the our last payment could not be prorated (we ended Had the rent remained the same, we might have stayed longer. You should review the history of why people leave. Having good paying customers is much better than loosing customers.

Renee’

Clean facility and convenient location. Wendy the property manager has excellent customer service and goes well above her job duties. She is friendly, helpful and very informative. The selling point for me were the number of security cameras and secured entrances/exits.

Very clean. Temperature and humidity controlled. Easy access from the freeway and the property manager and staff is very friendly. Multitude of carts available for use.

I drive a semi for Allied an this place was great they had parking in front of the building so I could wait for my customer an the turns were wide so I had no problem getting in an out of the building, place was clean an well taken care of

I will start off by saying that this location started on a low. I won’t go into too many details but I wasn’t happy at the beginning. Wendy went out of her way to listen to my concerns, offer a remedy to the situation and was very transparent moving forward. The move out was easy and Wendy made sure everything was good to go. I do recommend this place for storage facilities.

As far as price is concerned, I don’t feel is was unfair for the space we had.

Wendy was super helpful as we were moving out of our storage unit. Facilities are clean and well maintained.

Clean, well lit facility and excellent customer service from Wendy - courteous, clear communication. I am grateful!

Great service from Wendy. A total pro. Facility is immaculate and leverages tech with easy to use App allowing for access via phone and full management of acct. Very well done Wendy & Public Storage!

Wendy was the most helpful person on the planet
She makes Public Storage an amazing experience.
Super clean space
Great security
Love the app.

TERRIBLE COMPANY! Last year I received a 40% rent increase. This year a 37% rent increase. I have left multiple messages for management to return my calls and have received no reply. A 77% rent increase in two years. These businesses should be rent controlled like other properties. Renters beware!

Before I get to my complaint about Public Storage, I want to say that this particular location is nicer than most and the property manager Wendy is amazing. She does a great job caring for her customers, which is a really challenging task given the position in which the tone-deaf policies of the company she represents place her.

Public Storage, based on the 35% rent increases in each of the last two years, shows how little they respect and appreciate their customers. $139 to $255 in two years? It’s a slap in the face to loyal customers. Well, today I cleared out my space and walked away. Some are not as lucky and don’t have a choice but stay and endure the gouging. I was in that position until recently and was finally able to move out. The customer ahead of me in line was making the same complaint. I am sure it is a common grievance.

Being in the customer service business, I always say it is cheaper to keep existing customers than get new ones. Good luck, Public Storage.

This is my first time renting any kind of public storage, and the entire moving process is stressful enough. I did not understand the logistics of the storage rental and called yesterday while I was having a meltdown. A very patient, professional and knowledgeable associate of your Petaluma location acknowledge my distress and invited me to come down to the facility today so that she could personally walk me thru the entire process. I am so relieved and thankful for Wendy’s assistance. I cannot not imagine having to try and figure all this out on the day of the move this coming week. I’m so grateful.

Safe, clean and well maintained and managed. Highly recommend this as a spot for your storage needs. Thanks to Wendy for all your help!

Wendy is the BOSS and took care of my move in/out with some unforeseen issues that would have been super stressful had she not been around. Facility is clean, secure and well run.