Pueblo Viejo Restaurant, Lancaster CA

I went with my family to get lunch today, they give us the menu without even a greeting, the restaurant wasn’t busy, just like 2 tables with customers, we waited like 15 minutes and no one came to the table to ask if we wanted something to drink or anything. We had to leave and go find another place. It was disappointing because we came for a friend recommendation but never again. Need to improve the customer service, they lost a sell of 5 people because of the poor customer service.

So we went in this morning and the two dead fish (waitresses) had no spirit in life. We tried to think of better outcomes but once again this place is the worse. If I could do a negative star I would… 1st service: sucked 2nd hair in chips; when I said something she looked at me like what it’s only hair. So I canceled my food before it got there and she wanted me to pay for food that I didn’t eat. Please people be aware of these nasty food places

Sat for 20 minutes and no service the waitress looked like she didn't want to work we left

Wowww stay away! Great pupusas until it started making my stomach sick nd for my kids they had chicken strips and fries they weren't eating the chicken so much so I tried it and it was they were the most horrible chicken strips ever! And the service was just about same or worse 5 stars to stay away from this restaurant!

I would love to know who is the owner of this place so he will know the kind of people he has working there and how much business he’s losing because of them I call in because I receive a cocktail that it was halfway half a cup this is not the first time that I order this from this place so I know for a fact that The amount I receive was less that the amount of got in previous times the ladies that answered the phone today 6/19/2022 at 3: 45pm didn’t not want me to pass me to the manager and refused to give me her name, I call back and another ladies answer she said that her name was Amy and sad that she was the manager and I don’t believed that and if she is she has no matter to treat customers if you want to eat Mexican or Salvadoran food go another place if you want to have a good time.
El peor servicio al cliente que puedas encontrar está aquí!
Comida te la mandan con la mitad de lo q te ofrecen y parece q a los dueños no les importa ya q mantienen gente como amy trabajando en este lugar q vergüenza ver como restaurantes de los cuales podríamos sentirnos orgullosos y disfrutar de las comidas de nuestros países sean representados por gente así.

We get there at a really busy time, just one person taking care of all tables, she running around, taking orders and getting drinks, doing Togo orders etc.she was absolutely awesome, it was My husband and I first time there food was very good we waited a little bit but it did worth it, we definitely will come back, thank you for the great service️

Food was trash cold and nasty tortillas falling apart a pound of lettuce in fish tacos horrible service

Food was horrible and bland. Servers were terrible. That’s why the place was empty compared to the rest of the restaurants on the blvd. Don’t waste your money going there. What a waste of good business space.

I came here with my family during a parade on the blvd. Although the restaurant was incredibly busy, and it took some time to get our food, I do not blame them for that, other restaurants were claiming 2 hour wait the same night.

During our time there the servers were incredibly attentive, we originally sat outside but my kids were cold. They allowed us to move inside with no issue.

The food is the best part, and is what earned the 5 stars. It is authentic Salvadorian cuisine, all of the food was definitely homemade. Entrees come with full sides depending on the type of entree. If you are on a budget, I recommend the cheaper options like Papusas, as they are one of their signatures.

Also their micheladas are delicious. Overall a good restaurant.

4 star service.

5 star food.

Food was good when it finally arrived, service was terrible, extremely slow and inattentive. Will not be back.

Extremely Rude!
We arrived at 7: 15 on a Saturday and they close at 8. We were seated and informed that the kitchen closes at 7: 45. We promptly ordered and got our food. At 7: 50, while we’re in the middle of eating, they turned off the music, locked the doors and turned down the lights. By 8: 05 they completely turned off the lights and my kids started crying from being scared of the dark. I had to use my flashlight to walk out of there. Luckily no one fell or got hurt, that could have been a major law suit. We told them we were going to post a bad review and they responded, “two people are not going to make me lose my restaurant for leaving a bad review”. We use to eat here often and have placed large orders for many parties. Needless to say, we will not be coming back.

Was looking for a place to have some breakfast.good thing i saw this place turned out really well. Our food was really delicious i have the Chile Colorado. Loved it. Service was great. That's a big plus.will definitely come back. Thank you again.

The food was really good and the drinks were also great. I really liked that there was a Happy Hour on a Friday! The ladies who work there were very attentive and friendly. There was a DJ and I think they also have karaoke later, but we did not stay for that. We sat inside, but there was also outside seating. Will definitely be coming back.

Best place i have found the pupusas are good and the sopa de pata taste good, we have tried other plates they serve and have not been disappointed. This is my to go place for any Salvadoran dish we crave. Only thing that sucks is that their hours are wrong every page I’ve seen they own have different times and sometimes they don’t answer the phones.

Food was absolutely yummy! Great Value! The Service was Fabulous! Adrian our server is Fantastic! Loved this place definitely will be returning with Friends & Family! If I could give more stars I would!