Pure Turbo Chargers, Oceanside CA

Took my car to get worked on and decided to upgrade to pure1000 turbos. Turbos started smoking within 700 miles of being installed. Took my car to a different shop that specifically works on Gtr‘s to get engine inspected. Engine checked out good with no issues. Took the turbos out and sent them out to get inspected. Turns out the turbos had a lot of shaft play, so they rebuilt them. Not even 400 miles from being installed and the turbos failed again for the second damn time. Now the car is smoking. Definitely will not recommend these turbos to anyone. Especially the thousands of dollars that I have spent on labor fees. Now I’m waiting to hear back from them. Worst investment ever.

I purchased a turbo from these guys 11 March of 2022 to replace the one on my truck that had lasted about 140,000 miles. I spent over $2200. Two weeks ago, the turbo, with less than 7,000 miles on it, failed. I called the company to see if there was anything they could do. The warranty is 12 months. It's been 15 months. Their first response was to try to sell me another turbo. They were uninterested in discussing anything about why it failed and didn't offer any concessions to help me out. They were dismissive and couldn't care less. The manager wouldn't even talk to me on the phone. He relayed through his employee. Yeah, I get it.the turbo was out of warranty. I wasn't asking for a freebie. But their attitudes and disregard for the quality of products they send out the door is bad for business. I am surprised at all the positive reviews because the customer service and business ethics was non-existent in my interaction with them. Obviously, I won't be back. Buyers beware.