Purrfect Auto Services, Tustin CA

Worst place ever. Stay away from this place. The service is poor and the staff is rude and don’t care

I've always been a, "If you want it fixed right, do it yourself, " person. My wife convinced me to give Purrfect Auto an opportunity and I don't regret it. This shop has always treated me professionally and honestly-even when the news isn't the best. I have no qualms at all bringing my vehicles to them.

There have been times I've had questions and they are always very willing to explain and discuss a mutually acceptable understanding.

Honest, quick, and reasonably priced. I am very relieved to have given this shop a chance and will bring my cars here going forward!

I used Purrfect auto service initially in 2016. I was happy with their service but didn't go back since I did all my services at the dealership. The dealership started charging more and more, and recommending more and more to do. At the point that I thought I'd rather buy a new car. I then remembered my past experience with Purrfect at Tustin. I brough my car in. They charged me only 1/3 of what dealership quoted. Plus, they did a great job. David, the owner is very keen in check with my experience and in following up on my needs. They are an honest and trustworthy business. I will bring all my cars to their place from now on. Thanks for taking care of your customer.

They are nice but if u really need your car fixed and not just charged for them to do nothing then I'd take your car somewhere else. Also when I picked my car up it was raining and they had all my windows rolled down with my car sitting out in the rain.

After I previously rated Purrfect Auto Services a 1-star, they came back and took care of me. I am a loyal customer, if you treat me right

After i finished the oil change, they told me i should change whole brake pads and disc. Actually, i only have rear pads and disc should change in the future.

I took my car for service which included replacement of a cv boot. A piece that connects the transmission to the wheel. Since the car was originally from Utah the cv boot was hard to take out and in the process they hit the transfer case so hard that it cracked. Understandable that they had to use force to pry it out but not to the point of cracking the transfer case. I did not know about the cracked transfer case at first, when I brought it back, I noticed the car leaking oil. I called the owner and he had excuses and said the leak was not there before and did everything not to take on any responsibility.
I found out about the leak when I took it to a different mechanic and he asked for who worked on this and when, and to take it back for them to replace it as for sure they cracked it. It will take $2400 to replace the cracked transfer case as it involves $1700 worth of labor. Purrfect Auto Service kept my car for a month, charged quite bit of money and extra 200 because the cv boot was stuck and returned my car damaged. Avoid them at all cost.

It was a 2011 Toyota Sienna. Look for Invoice # 327949

I bought new tires here and they weee cheaper than Costco! Costco doesn’t even do the alignment and this was included in the cost. Be sure to call ahead and check if they have your tires in stock (they ordered mine and it took about 2 days to arrive).

When I dropped the car off, for them to check an oil leak, they never mentioned anything about the cost of the inspection. Then, they said that it costs $35 to get my car. The guy said that the drop off guy forgot to have me sign that, but I have to pay if i want my keys back. They didn't find the oil leak and I'm not convinced they even put it on the lift. I heard they often don't do anything and just try to get money out of customers.

I'd highly recommend going nextdoor to Midas, who does completely free inspections. As for us, we're definitely going to do a credit card charge back to get our money back.

Plus, the customer service was terrible. The lady in front of me was dropping her car off, and they said she had to wait around for an hour or so. She pressed for a more specific time, then the guy went back to talk to the mechanic and when he came out, he said they couldn't get to it for two days. So he was going to have her wait for an hour or so, just to tell her they can't even look at it that day.

Front desk guy was really rude. They definitely need to work on being upfront and honest.

Pretentious dude I first met, maybe the owner, was very unhelpful and dismissive. Never taking my car back here after reading about all of their dishonest business.

I am very grateful for Purrfect Auto. When I take my car in for an oil change they always keep me updated on the status of my car. By using one repair shop I always have a record and a relationship with my car. My car is 22 years old and runs like new.

I've been coming here for tears. They r quite fair and great at fixing my car problems.

Very knowledgeable and professional but they take too long taking your car in, even when you have made and appointment

I brought Audi A4 2009 to Purrfect Auto due to Engine Light error.
I showed Russell the report I generated via an OBDII device. Russell made it clear that based on the report I showed him, the cost might reach $3K.
In two working days, Russell called me to give me the good news.
The car was in perfect condition and he just did a basic cleaning and maintenance, and no more Engine Check error light whatsoever.
Had Russell lied and asked for a couple of thousands for fixing the car, I would have believed him and I have paid the fake cost. The car came from outside CA I needed to do a SMOG check transfer it to my name.
However, in the era of deception, honest people like Russell still exist.
On top of his honestly, Russell is a very kind human being. His sense of humor is second to none.

Non of the employee at the auto service wore mask in this critical time. Other auto shops wore masks.
I don't think any of the customers would be happy about that. Price was overrated for a simple task.

Just a typical Purrfect Auto shop. These guys are nothing but crooks. Don't fall for the cheap services coupons. Auto repair shops that use coupons are bottom tier shops.
David Henderson is an automotive dummy. He's an investor; not an automotive service expert.

I love this place. They do try to upsell, and show you the colors of all your fluid levels, and ask if you want them changed even if it's not really needed at the time. I know my cars maintenance history pretty well so I know when my services are needed. The only thing, which I found amusing, was the mechanic said my air filter was "Maintenance free" I asked, "Maintenance free? " I asked if he knew where my air intake was and he had to ask someone else. I couldn't help but lol and I showed him where it was hidden in my front bumper. They are really friendly and customer service oriented.