QUAY Westfield Valley Fair, Santa Clara CA

Warning! Do not go to this store. I called before I went and they said I would be able to exchange my sunglasses on the phone. Then when I went to the store they said they weren't able to make the exchange even when I gave them the reciepts and all the information. The glasses were in brand new condition. Ridiculous! I should have known better not to go here with all the negative reviews. The older asian lady with the glasses was rude and the new female worker was super incompetent!

Horrible customer service I've ever seen. I went there to return my 2 sunglasses since I got the same 2 pairs with a better price online after I bought the next day. The cashier was like giving us the attitude and said she will lose the commision sale since I return, she also said you can come back and adjust the price. Come on, can we buy whereever we would like to? I bought the same brand which is their website. She told us "you all set" without eye contacting and anything. I never leave a bad review like that to anyone but that was pretty bad for us. I was like I don’t want to come back again to this store because of her. We were there 07/05 around 7: 00pm.

It’s a scam business. Super low quality which is just worth 5$ max for a pair but the price is anywhere from 65$ to 85$. Don’t buy these glasses or you will regret. It’s a fake glasses!

Absolutely horrible customer service. Purchased some sunglasses, after submitting payment I realized I had put the wrong shipping address; contacted them within 10 minutes of completing the transaction, and they were unable to change my shipping address, or cancel my order. I will never buy anything else from this company.

This store is a total scam. They put up a “notice” at the register saying you have to examine a pair of “supposedly new pair of glasses” that is free of defects. And if you walk out of the store without seeing the defects, and wanting to return the glasses afterwards, they will refuse to refund, even though the defects were already there but you didn’t see them in the store. DO NOT buy from this store. Let the store close. It’s a scam to start with - they would not put up the sign unless they know their products are cheap and defected. Absolute trashy policy and unfair to customers.

Bought a couple of pairs of sunglasses during thanksgiving buy 1 get 1 offer. Absolutely worth the price. Very stylish. Small collection though.