Quest Diagnostics, Del Rey Oaks CA

Scheduled my son's appointment for 4: 40pm. Gale force winds and traffic after work caused me to arrive at 4: 47pm. The door was locked, and no one answered my repeated knocks. I continued to periodically but gently knock, thinking that another patient was present. I waited until 4: 52pm and then knocked again. The Phlebotomist came out and claimed to not have heard me and that everything had been locked up. He dismissed me, saying that after 5 minutes the appointment is disgarded and a new one must be made. He locked the doors and walked away at 4: 53pm, just past the sign on the door that says they're open until 5pm. My appointment email also said that it wasn't until after 10 minutes late that my appointment would be "turned into a walk-in". My appointment was cancelled, my appointment was not honored, and i was not treated as a walk in. My 10 month old will now receive delayed treatment as his care depends on his test results.

Been coming to this place since diagnosed with MS 5 years ago. Had wonderful experiences until today. The woman didn't tell me to make a fist and never released the tourniquet and wondered why no blood came out. Drug company pays for my $15000 a month MS meds, (was $47,000 because of Trump, thank you Biden for helping us with prescription costs) but I have to have frequent blood tests to track the drug effects. Have had over 50 blood tests and never, ever has that happened. After mangling my right arm, she moved onto my left and still forgot the process. Isn't that what they do all day? Until today I referred all my friends and over 1,000 clients to this place. Now I'm saying steer clear. While she was kind and nice, she doesn't have the knowledge to do this job. Throwing out vials of my blood has never ever happened until today.

Impossible to contact via phone, work order was sent to the Marina location but the lady in Del Ray Oaks wouldn't even try to call them because she said "they won't answer their phone". Horrible customer service.

Hello I went yesterday and today to quest lab for my exams it turns out that the lady or is able to attend since it made me wait almost 3 hours today? Only to leave my sample of eces -fecal? Imagine I talk to you that before when another person worked there I attended quickly? I have a baby niece to attend more my dog and and it wasted a lot of time, please before hiring your laboratory staff who have experience systems and above all in cordial treatment towards patients! Its name is Lisset.

Just had some blood work done at this Quest location. Easy, good location and very pleasant lab technician that did an amazing job drawing my blood. I didn’t feel anything. I’m not a fan of lab visits but will definitely be coming back to this location and asking for Brenda. She made this process painless and easy.

I am very pleased with this particular quest lab site. It is very conveniently located to our neighborhood. Brenda, the Phlebotomist is very professional, friendly, courteous and quick. She knows what she’s doing! So grateful for great customer service!

They turned me away because I didn't have an appointment even though the website said "walk-ins ok"!
The Safeway location of Quest Diagnostics changed to "appointment only", but did not post this information on their website. I went to them directly from my doctor for lab work to determine what type of antibiotic I need for an infection.
They turned me away! I didn't have an appointment - but their website had not been changed to reflect "appointment only". It was changed a few days later, but in the meantime the labs were delayed. It's 3 days later and I'm still not on antibiotics!
They should not have turned me away. For that reason, I'm very disappointed in them.
The staff is great. But whoever made the decision to turn people away before their website was changed is very unprofessional.

If there was an option to rate no stars I would, definitely doesn't deserve a star. Office had a "on break will return at 10am" sign on the door. People were waiting inside and someone decided to finally show up at 11am. She was rude, just walked in and didn't even address anybody. I'll make sure to complain to headquarters as well. Go somewhere else, don't waste your time at this place!

Had my two babies with me and walked in. Signed in as usual, chose the option to page me within 5 minutes of my appt. I did some quick shopping and returned to waiting room. I had even checked right before I checked out the estimated time remaining. Well, when I returned my name was off the list. I waited an additional 20 minutes before the woman emerged and told me she had called out my name but I wasn’t there, so she took another patient. I had never received a page the device was in my pocket the whole time so I would definitely feel/hear the call. She told me another 5 minutes. At this point, I was running late to our next appointment. 10 minutes passed so I had to leave. I was there for 1 HOUR! Tried to call to talk to a representative but it’s all automated. Last time I use Quest!

Sshhhh.don't tell anyone. This beautiful little secret lab is tucked away by the Safeway pharmacy so it's never been busy any time I've gone. Yasmine is usually the phlebotomist on duty and she's an absolute gem. I've gone in some pretty rough states but she's made it worth while. The only thing remotely close to frustrating would be the parking. There always IS parking but people seem to drive particularly crazed on that corner. Just note the hours and you'll be good.

Quest Diagnostics inside the Safeway (in the back). Clean, new looking. Digital check in. Only one technician. Friendly staff.