Quest Diagnostics, Tarzana CA

There is no one to work the front desk.
Fazi at Quest Lab in Tarzana on Etiwanda Ave. She was very rude to me and raised her voice when I asked her to check my appointment.

I had a great experience at this location. The person that took care of me was pleasant, professional, and caring. I was seen within 5mins of my appointment time.
That being said, I have a lot to say for anyone that plans on visiting this location. This site doesn't have the staff levels for the volume of appointments that the website allows the public to book. When I arrived there was only a single person taking patients. I had a 9am appt and was seen by 9: 05. There was a second person that had a 9: 00am appt and he was seen much later. I left at 9: 25am and the wait room was packed. A man that I saw earlier with a 9: 10am appt was still waiting outside at 9: 25am. If you don't get appts between 8-9am then expect to wait awhile (30mins) as they get backed up throughout the day.
I brought physical lab order or pdfs of my order to ensure that Quest had what they needed for my bloodwork. One of my doctors didn't send the lab order. I mention this because some patients get mad when their lab order isn't there and its not Quest's fault.
The people in the wait room can be very rude and treat the employees like a verbal punch bag. I have never been to an office with such aggressive people waiting. I mention this because you don't know what employees have had to endure. So regardless of how long I wait, I always treat folks with respect.

Second time I got disappointed with this location I had appointment for the test and mentioned the name of the test when making the appointment waiting for an hour we were told that they had not the kit for testing. So we had to go to another location and wait for another hour to get the test done.

Check with your insurance and see if you have a different lab you can go to. Even with an appt and only needing to drop off specimen given from appt the day before will have you waiting more than an hour. There is no one to work the front desk and unfortunately for elderly pt who are not computer savvy they will not be helped. Some sit hours not realizing they checked in incorrectly and miss their appt. The employees will not help them either. They rely on other pt to try and help them. Considering they are a large population of people needing regular lab draws this is unacceptable. Lab techs themselves are sweethearts so this is solely directed at Quest and their process. Do better Quest! It’s not like you’re proving this service for free.

The staff is really nice. I had quite nice experience going there 6 months ago. However, a phone call I got this week changed my whole opinion about Quest. This week, I got a phone call from a debt collector company, saying they're to collect $155 that Quest said I owed them. I was so shocked and had no words.

I paid in full the amount the staff quoted me on the day of the tests, which is already pricy. The nice lady who was helping me never told me that there is a possibility for my bill to be HIGHER. Therefore, I never expect any bill from Quest. However, 1 month later, I got an email from Quest, saying that the amount I am responsible for is $155 higher, WITHOUT any explanation.

I chose to ignore the email because I never agreed to pay higher and no one from Quest ever told me on the date of the tests that I might get another bill. I think in my mind, "if you want to charge me more than what you told me, you'd better explain clearly to me at least through a phone call. Don't expect me to waste my time trying to figure it out by myself or to just pay".

6 months passed. No one from Quest ever cared enough to call me, a client who already paid in full on the day of the tests, to explain about the $155 increase and ask for my permission to pay the extra amount. They just simply sent my info to a debt collector!

This experience shows me that Quest doesn't even care about its clients. The whole billing experience is horrible. How would a company expect you to pay EXTRA simply by sending an email without explanation? And then, just sent your info to debt collector? I will not use Quest's service anymore and want to warn all of you who are reading to be careful of their practice and how they don't care about you as a client.

Waste of time, awful lab. The wort I’ve ever seen. You can wait for hour or even more and they will come and say “it’s better to come tomorrow”

The worst quest location ever. My appt was at 3: 40 got seen at 4: 30. Why even schedule a time?

I am not someone who usually writes reviews.however, after I saw the way many others and myself were being treated in the two instances that I attended this laboratory, I knew something had to be said about their disgusting behavior. The employees will speak aggressively to you and will aggressively draw your blood to the point of BRUISING!

THE EMPLOYEES ARE VERY RUDE. BEWARE. They either talk down to you, are rather robotic, rush you, or ignore you completely.

If you do not speak English fluently, DO NOT GO TO THIS LAB and DO NOT COME AS A WALK-IN. These employees couldn't care any less and will NOT help you. They will ignore you or will speak down to you in the most condescending tone I have ever heard (if they ever even come out for a second to actually acknowledge the people in the waiting room). They will not explain the sign-in process to older patients or patients with poor English comprehension and will instead raise their voice or disappear entirely. This is strange behavior especially in a neighborhood like Tarzana which has a high rate of immigrants, I would expect a much more understanding, less impatient and attentive group of staff.

I do not struggle with English, however I was still ignored completely during my first visit even when I stood at the front desk for 10 minutes straight watching as they'd glance at me and look away. Once I was finally inside, I was given instructions in double speed for a breath test and was given attitude when I asked the woman to repeat the instructions ONCE. I felt unnaturally rushed during every step and left the clinic in a poor mood.

A couple days later, I noticed a massive bruise form on the arm where I had my blood drawn. This indicates damage of the blood vessels and I have never had this happen before. These people are NOT health professionals and are NOT capable of giving you quality customer service or patient care in any capacity.

DO NOT GO HERE. I worry for those who have any family members with low English proficiency thinking about going here to get their tests done. DO NOT allow them to make an appointment at this location. I cannot imagine how my mother would have been treated if she ever chose to have her bloodwork done at this facility. Very upsetting. Shame on them.

The worst service and I don’t for a minute trust the results. I will change drs if he doesn’t recommend another lab!

The worst staff, thay were not able to do for my kid after 2 times and the 3rd person said I'm leaving now go back some other day. I had an appointment @3: 40, its 5: 15 still waiting here.what kind of ppl they are.

My experience was perfect. Quick in and out. Lorena was super nice and found my vein easily. Not sure why so many negative reviews, but I assume that mostly just folks who have a negative experience leave a review. I imagine there are far more positive experiences like mine.

Anna is amazing she has rlly good hands and the blood test was fast and easy. Super super nice and overall a great experience

The woman phlebotomist that “helped me” was rude before I even got to her room (room one.) I tell you the room number because she barely looked at me while she was putting in my information and when she did turn around she was so unpleasant I didn’t want to look at her … so I didn’t get her name. There were many things this woman did and said that were unnecessarily rude … which I normally wouldn’t let get to me … people have off days … but it was the purposeful force and assholery that she’d plunged the needle into my arm that warrants this terrible review. I should note as well that I’ve been to this location many times and have never had her, or such a bad experience.

Fast and easy, no wait if you check in through the link and show up on time. There are few treatment rooms and nurses so there’s no line in waiting room.

- elevator needs to be looked at bcuz of how long it opens up and the way it functions is scary. Makes you think you'll experience a Final Destination moment.
- there's no receptionist or workers around to assist you in case you get lost
- setting up an appointment, it does NOT tell you the room number or floor that you have your appointment
- if you use the stairs, (considering the elevator was scary), only floor you can get out if you're using the stairs is the 1st floor while both 2nd and 3rd floor is locked.
- we finally get to the appointed floor and room (thanks to a generous worker we luckily came across with), they have no receptionist
- bathrooms out in the hallway were both locked for men and women despite the fact that they both state VACANT outside. We confirmed by knocking and finding out if anybody will answer if they are inside

IN SHORT, THE MANAGEMENT IS NOT DOING A GOOD JOB OF CHECKING UP AND MAINTAINING THIS BUILDING. Based on our experience today, I don't think all of these downsides are coincidental.
There's no way they could've all been the opposite the day before. I feel like the list I came up with was due to negligence. We NORMALLY don't experience this from the past experiences we have had here but this day was extremely different from our previous experiences.

I booked an appointment at this location to do my test at my lunch time. But they have the shett… st system. My name was not logged in and i only had 1 hour lunch to do it. The staff are not helpful at all.