Quick Lane at Diamond Ford, Lancaster CA

The most overpriced oil change I have ever paid for! Customer service sucked, but they did give 5% off. Will never go back!

1st and foremost, I hate liars! Total misfit garage! They claim to care about customers time but clearly they don’t care! I will not return to this business!

First off Let's put a name to this review, THANK YOU STEVEN!
It seemed like quicklane was pretty booked the day we came in. We got there very last minute for an oil change before leaving for our trip and steven eagerly and willingly squeezed us in, and handled us with care. He was very intentive to his store front and assured us the status of our vehicle so we're weren't just left hanging wondering, he made our experience exceptional. Overheard him talking to a customer about he's recently from Texas, well Steven, if you're reading this, Texas must miss you, but this store seems like it needed you, great work and thanks again saved the day

Don't go for tire install. Installed new tires here in August. Same day returned because tpms wasn't fixed. Returned a month later because I noticed a bad valve. They replaced it. Have had air pressure issues since and finally had the time to bring the car down. They're saying that because it's been 8 months they're not liable for repair of bad installation. I'm paying 132 for valve stems now because of their bad install of 900 worth of tires alignment and tpms. Don't bring your vehicle here for anything more complicated than an air freshener change

The service writer wrote up the order incorrectly we asked for 40 weight but she couldn't find the part number so she gave us 30 weight for our diesel Now we have mixed oil which is not good.we went back and the new service writer did wonderful job she got the oil changed and we were in-and-out with in half an hour she was wonderful and I can't say anymore

The service desk girls are very kind always with a smile they make sure whatever has to be done on the car it's done thank you best service

Quick service. Arrived at my oil change appointment & didn't have to wait more than an hour there. Ford tech person did oil change & additional work. No issues as usual. Thank you ford.

If I can leave less stars I would
They're telling me 2 hours for a tire rotation even with an appointment The lady at the front desk is completely rude You can tell customer service is not a big thing here I've worked at tire stores before and it takes no longer than 15 20 minutes for tire rotation
If my warranty didn't force me to come here I would never give it the time or day. Completely ridiculous Definitely not a satisfied customer

They get a lot of customers and they do a good job of getting cars through in a reasonable amount of time. Recommended.

My father in law a 71 year old senior citizen drove his truck inside for a transmission service because he received a letter from the dealer stating he was due for a service. 2 hours latter he was told his transmission was not working and he had to pay $4800 for a replacement. And that there was only one transmission left in all united states. The costumer service lady's name is Jessica Des jar. We reported this incident to the better business bureau

The Quick Lane at the Lancaster auto mall is a good place for a quick oil service and general maintenance on any vehicle. I used to go there all the time when I still had my Ford Mustang, I took my Honda Civic in on Saturday and it was done in an hour. The ladies in office are knowledgeable, friendly and quick to get you in.

Customer service overall is bad. Very rude even when answering calls. Since Terri is no longer the manager the service is no good.

This place has the best customer service. Very patient and sincere. From 7am until 5pm different staff but the same quality of sincerity. Thanks to each of them. You are appreciated.

The two lady's that helped me the past few days to get my repairs done were Great. The knowledge of the cars and the mechanic of it all was impressive. They worked with me on my schedule. They even will get you a ride to the mall for free. The mechanics do good work with the time given. Plus one of the cheapest place to get a Ford oil change and all round inspection.

Awesome experience! The ladies there are very service oriented. I took both of my vehicles here and will continue to.

Jessica is so right on it very helpful if you don't have a warranty it can get expensive tho but service is good!

This place is shady and looking to take advantage of people went in for an oil change after just changing my fuel filters and was told I need fuel filters, front and rear diff along with transfer case flushed, air filter (changed with my last oil change), power steering fluid, transmission flush and brake fluid exchange! My truck only has 65,000 miles definitely won't be back.

Quick Lane is not bad, as dealer service goes. Definitely faster than going through the regular service department in my reasonable number of experiences with them. Of course, any dealer service is far and away the most expensive way possible to maintain your car.

Which is why it is really aggravating to see ol' Mike Johnson yet again put nickles and dimes ahead of his customers. Seriously, "oh we don't have a shuttle any more, but we can call you an Uber.and charge you for it"? C'mon man, you're already bleeding me for double what any other garage would charge if they could get their hands on the special Ford diagnostic device that is needed for this particular problem, and you can't afford to give me a ride home while I wait out the delay?