Ralston Team Properties / PURE Property Management of California

Ralston Team Properties was a fantastic property manager for us from 2014 through 2021. Owner Casey led his team with ease and professionalism, serving our tenants and us seamlessly. He always looked out for our best interests, keeping the home well maintained and the tenants happy, while always obtaining cost effective solutions. Casey was very easy to understand and conversely, he always understood us. His email skills were superb and his phone skills even better. Casey and his team always returned calls and emails within one business day, and were constantly aware of our time zone difference. As he grew the company, he trained in staff members well and they performed superbly for us. Ralston Team met all the National Association of Residential Property Management (NARPM) standards and went well beyond. We strongly recommend Ralston Team for any property owner, whether a one-time involuntary landlord or a seasoned investor.

Tl;dr: Ralston Team Properties is unwilling to work with applicants to ensure accurate and up to date information, ignoring industry standard methods to do so.

The most frustrating and disappointing part of my housing search was their application process. We'd found a wonderful home Ralston Team Properties represented and that required 2.5x the rent in monthly income, which we more than qualified for. After viewing, we decided to apply.

One of our group works as an independent contractor conducting sales at conventions, so the agent asked him for last year's tax returns. Last year was when a great number of conventions were shut down due to the pandemic, so 2021's returns showed a much lower income than he has been making in the last 12 months in 2022. We tried to provide bank statements (something that every other landlord/management company I've talked to is willing to accept) but they insisted on the 2021 returns.

When attempting to resolve this issue, the agent said they simply couldn't accept bank statements, and wouldn't attempt to verify income in any other way. They insisted on tax returns 12 months out of date and from a year when all his work dried up due to a pandemic. The agent informed me that "many applicants have a similar problem", but seemingly the team has put little to no work into solving said issue that affects apparently so many of their applicants (like, again, accepting bank statements, which is an industry standard).

As a result of miscalculating that roommate's income, the agent informed me that we fell "just a few hundred dollars short" of the income requirement for the property and were denied. While I'm sure that she meant it to somehow be comforting, the knowledge that we were so close was instead extremely disheartening, adding a great deal of stress to an already extremely stressful housing search.

The knowledge that this is a common problem that they refuse to address leaves me little cause to find this company anything other than extremely disappointing. Which is a shame, because many others seem to have had positive experiences with them.

OWNERS AND TENANTS BE AWARE! This company send me a lease renewal notice of over 10% which is in violation of the law.

They do not take care habitability issues! The property manager refuse to speak with us when we asked to meet them. Management refuses to respond to our emails. We even had to pay for pest control ourselves.

Document everything

I have had positive results when dealing with Jenn and the Ralston Team. She is always prompt to respond and very helpful. Great experience.

Just moved into my new apartment with the help of Ralson Team Properties. They were so great throughout the entire process, from helping me set up a tour during my searching phase, to signing the lease, to moving in. Jenn Stepp in particular is always communicating clearly and kindly and I feel very lucky to have her as my landlord.

We are new tenants after owning our own home for 37 years. The leasing and maintenance staff are of the highest caliber, incredibly responsive and use only the most conscientious technicians!

We have used Ralston Team for 2 years. They helped take care of our condo, they rented it and took care of any issues that came up. Their communication was excellent and if you needed to speak to them they returned your call or email quickly.

We are renters and so far our experience has been outstanding!

Jenn Stepp is efficient and professional.
The company in general works very well, Jenn Stepp has been wonderful at communicating and responding to us. The property is well kept and these are wonderful Land Lords so far.
Thank you Jenn.
I would highly recommend using this company for one's rental needs.
S. Owen

Ralston Team Properties is by far the most outstanding company to work with. As the property owner, your goals should be excellent and qualified tenants, low turnover, maximum rent, rent on time, and quick responses to maintenance issues. I interviewed Casey at my prospective rental 6 years ago. He impressed me right out of the gate which assured me that this was going to be the right choice. In the 6 years I rented the property, I had only two different renters and down time of maybe 1 week in between renters. His top notch vetting ensured that the tenants chosen never missed or was never late on a payment. I have not been to the property in 6 years and was 100% confident in their ability to handle every issue quickly and economically.

At the end of 6 years, I felt it was time to sell and move on to other things. Casey and Erin immediately began the process of selling the property. They took care of everything. The sale went through without a hitch. I cannot say enough good things about Casey, Erin and the whole team.

If you’re looking for a property manager that CAN DO IT ALL, and give you 100% piece of mind while away from your property- Ralston Team Properties is the company you NEED to handle your property.

Careful working for them if you are in the cleaning sector. They don't pay what your owed.
Tengan cuidado trabajando para ellos si están hacen limpiezas. No pagan lo que sw debe.

I have been using Ralston Team's property management services for about 4 years now and cannot say enough good about them. They are thorough, professional and their processes are extremely streamlined and optimized. They are prompt in responding to emails or phone calls. I have only ever had to contact them during tenant change events and that too for maintenance and repair related stuff. Their maintenance prices are extremely reasonable and any repairs are completed very quickly. They are very efficient in finding new tenants and I've never had to wait too long. Oh, and their communication throughout the pandemic regarding tenant law changes, tenant payments etc was clear and concise and very helpful.

If you need property management services, you just cannot go wrong with Casey and his team!

Their transparency regarding their pet policy could be better when allowing these self guided tours. We toured a place we found on Zillow that we loved. Nowhere in the listing did it list any breed restrictions nor did we get a warning when originally inquiring about the property. We even listed that we had a Husky in the original inquiry and were still allowed to view the rental. When we go to apply, in fine print it lists the breed restrictions where Huskies are not allowed. Not only did we waste our time viewing the place, but got our hopes up all because of lack of communication. It would be nice if this feedback would be put to use to help prospective renters in the future.

Fantastic company. Never a worry. They do their job professionally and I've never had an problems with renters. Thanks Ralston Team.

I started renting back in Oct 2021 with Ralston Properties and I will admit, I am impressed with this company. I had a maintenance issue on Friday morning, put a request in for service, not even 5 minutes passed and I noticed they had not only viewed my request but also called for a service tech to come out. Even when there was a possible part issue and the way they were on top it, I knew it would get done. No matter who I spoke to, they knew what was going on and gave me answers. Its great knowing who I rent from cares about the tenants. I will refer this company to all friends and family. Thank you Ralston Team for everything you do!

I am so thankful that we found Ralston team properties to help us find a place to live in. Our transition was hard as we moved from another state yet Ralston Team Properties made it easy for us especially Ms. Jenn Stepp, she was very responsive and helpful during that difficult time when we weren’t even here yet and so everything was through email and phone, but she helped make everything a little easier because she responds in a timely manner. We didn’t get the place that we first wanted but it seemed like they led us to the perfect-fit rental for my family. I love the location and even when we’ve already moved in, Ralston still take care of repair or maintenance in a timely manner. I would definitely recommend Ralston.

I recently moved in about a month ago with much help from Jennifer Stepp. She was very helpful, kind, and understanding of my situation. I couldn’t have done it without the easy process Ralston proceeded and everything they have to offer. Every time I’ve needed help there has been immediate responses and quick service. I’d recommend Ralston to anyone looking to have an easy, cooperative move in experience.

They collect just background check money and deny applications. We met all the requirements but still got denied and they didn't refund my money.