Rancho Physical Therapy

I was supposed to start pool therapy today and received an email last night stating I would need to wear a mask, ok So I called the office today and was told no the mask mandate is for all patients including pool therapy smh. I was then referred to Elizabeth Thomas the director and of course shes unavailable so i cancelled my appointment, and went to Walker PT

Update: After submitting to insurance myself, I was informed that I was under “Protected status “ due to my stroke. Kiaser Permenente had me under the blanket coverage by the Foundation and they paid all submitted bills. It is impossible not to get paid by foundation unless no submitted claim. Rancho physical therapy owes me $40 for my out of pocket expenses. Because all employees were dismissed during pandemic they had nobody in office to submuclaims. So instead they sent everybody to collections because when the submitted claims they were all over a year to old. So they attack me. I am still protected status and my signature is worthless because of Kiaser foundation. I am currently waiting for my turn to submit legal documents finding against Rancho physical therapy. Rancho messed up, and corporate wants the money their employees left sitting on the table. An investigation will be started by Kiaser legal. Then I will reap my given rights from this criminal enterprise.

This company billed the wrong insurance, so charged me instead and closed entire office during pandemic. Months later they have me in collections and won’t even try to straighten out the problem they caused. They are trying all collection dirty deeds, yet won’t listen to correct the problem. So this company will try to destroy your credit instead of correcting there mistake. The two day I was there they failed to even understand why I was there. They have no idea what they are doing because I had a real therapy with they’re competing PT company. They are crooks and underhanded. Don’t sign the paperwork, they will ignore your correspondence and just send you too collections. My insurance paid, but they want my to pay too.

Very poor OT services
My OT i had was very negitive he told me I should give up hope on ever being able to use a manual wheelchair I've seen C5 quadriplegics able to use manual wheelchairs I myself are a C5 quadriplegic the name of the therapist is wayne case he's very negitive

Had some slight admin issues but all around awesome therapist. I would recommend Brittany. She pushed me but not so much I felt pressure. After my first visit the routine was at my pace. Although frustrating with the admin issues, I don't see myself going any where else.
As was said in original post I went no where else for general Ortho PT. Dr. Brittney Fox did all she could until it became evident that some neuro PT would be needed. She then did everything in her power to get me to Loma Linda Neurological Physical Therapy (The best place in SoCal).
I have now finished all Neuro PT and second stint of Ortho PT w/ Jamie Veenstra. This place will be my go to place when I have another neck surgery and lumbar spinal surgery early next year. Thank you, Brittney and Jamie and all the amazing staff at this office. My recovery wouldnt have been what it was if it wasnt for you. You never gave up on me!