Ray Auto Repair, La Verne CA

Dependable service and good running cars. I take my cars here because I know that I am taking care of, reliable service, and honest recommendations. My cars are always in good shape.

Ray is a very nice guy. Does great work and very reasonable prices. I highly recommend him. JandM contracting is very satisfied with him. Thanks again Ray!

I AM A 58 YR OLD BLACK WOMAN. IM DISABLED. MY BROTHER FOUND THIS SHOP. HE NEEDED HELP REPAIRING A 1998 CADILLAC. HE COULD NOT RESOLVE THE ISSUE. MY BROTHER ASKED FOR A REFUND. I WAS WITH MY BROTHER WHEN RAY OFFERED HIS SERVICES TO ME. HE SAID HE NEEDED MORE BUSINESS. HE SAID THAT HE WAS GOING THROUGH A DIVORCE. I REFERRED MY NEPHEW AND HIS WIFE.
I HAVE TWO VEHICLES. ONE IS A 2007 FORD FOCUS. GREAT CONDITION. FULL REPAIR HISTORY. DATES FROM 2009 TO 2023. EVERYTHING HAS BEEN REPLACED EXCEPT THE ENGINE, TRANSMISSION, ALTERNATOR. WHEN I EXPERIENCED ANOTHER PROBLEM / LEAK, I TOOK IT TO RAYS AUTO. HE DIAGNOSED IT. HE SAID I NEEDED HOSE/PUMP. I TRUSTED HIM. I PAID HIM. THE PROBLEM CONTINUED. HE SAID I NEEDED A RADIATOR. HE DIAGNOSED IT. I PAID HIM. I WAS BACK AND FORTH TO THE HOSPITAL SEEING ABOUT MY BROTHER. I ASKED TO SEE THE OLD PARTS. HE COULD NOT SHOW THE OLD PARTS. RAY SAID THAT MY OLD RADIATOR HAD A HOLE IN IT. I LOCATED ALL MY RECEIPTS, I REALIZED I WAS BEING DECEIVED. MY BROTHER'S HEALTH DECLINED. HE WAS ON LIFE SUPPORT FOR MONTHS. HE PASSED. I COULDN'T CHECK BEHIND RAY AT THIS TIME. PLUS HE KEPT NEEDING MORE TIME. THE PROBLEM CONTINUED. SHORTLY AFTER PAYING IN FULL. MY CAR BROKE DOWN IN THE MIDDLE OF THE STREET. 45 MINS AWAY FROM HOME. I CALLED RAY. HE SAID HE DIDNT HAVE SPACE, TOW IT TO MY HOME. I DID AT MY EXPENSE. RAY SAID THAT HE WOULD SEND HIS WORKER TO MY HOME TO FIND OUT WHAT THE PROBLEM WAS. HE DID AND NOW I NEEDED AN ALTINATER. HE SAID IT WAS THE ONLY THING IT COULD BE. I REFERENCED MY RECIEPTS. I NOTED 6 MONTHS OR SO PRIOR, PEP BOYS REPLACED MY RADIATOR. I ALSO LOCATED MY RECEIPT FOR THE HOSE/PUMP. IT TOO HAD ALREADY BEEN REPLACED. I SHARED THIS WITH RAY. DRAMA. HE SAID HE WAS REPLACING THE ALTERNATOR.
BY THIS TIME IM FEELING VERY MANIPULATED. I FELT TAKEN ADVANTAGE OF BY RAY. HE CHARGED ME FOR PARTS AND LABOR THAT HE FAILED TO DO. RAY SAID MY BATTERY WAS DEAD. HE CHARGED IT. I DROVE MY CAR THERE. 5 MINS AWAY. RAY WASNT GIVING ME ANOTHER INVOICE TO SHOW WHY IT WAS THERE. I ASKED HIM TO GIVE ME A INVOICE. HE GAVE ME AN EMPTY INVOICE SLIP. HE TOLD ME TO FILL IN MY NAME, ADDRESS, PHONE NUMBER. HE ASKED ME TO SIGN IT. WHY WOULD I SIGM AN EMPTY INVOICE? THERE WAS NO DIAGNOSES NOTED. NO DETAILS EXPLAINING. I COULD NOT SIGN IT. HE GAVE ME THE BOTTOM PART OF THE INVOICE TO KEEP AS MY RECEIPT. IN THE UPPER RT CORNER I WROTE " REF TO THE RADIATOR" AFTER TIME, RAY CALLED TO SAY MY CAR WAS COMPLETED. I WENT TO PAY. I ASKED TO SEE THE OLD RADIATOR. THIS WAS THE FIRST TIME THAT HE EVER SHOWED ME THE PART HE REPLACED. RAY PRESENTED ME WITH THE OTHER 2 PAGES OF THE 3PC INVOICE SLIP. RAY HAD FILLED IN THE INVOICE SLIP AFTER THE FACT. ON THE INVOICE RAY STATED THE WORK WAS DONE AS A "CREDIT"
THIS WAS A FALSE STATEMENT. HE STATED THAT " I WAS SATISFIED WITH THE WORK DONE"
IF I HAD OF SIGNED THE INVOICE ON THE FIRST DAY, WHEN I CAME BACK TO PAY, I WOULD HAVE SIGNED OVER MY RIGHTS. I WOULD HAVE AGREED TO WHAT HE WROTE WITHOUT KNOWING. LEGALLY I VIEW THIS KIND OF BEHAVIOR AS AN INTENTIONAL ACT FRAUD AND DECIET. I ASKED RAY FOR A REFUND. THIS WAS JUST THE RIGHT THING TO DO AFTER I HAD BEEN SO PATIENT WITH HIM. AFTER HE HAD MADE PERSONAL ADVANCES AT ME. ID ALLOWED HIM SO MUCH TIME TO MAKE ALL THE REPAIRS. A REFUND WAS DUE. HE HAD NOT DONE THE WORK. I WENT BACK TO PEP BOYS TO DOUBLE CHECK MY RADIATOR. THEY CONFIRMED THAT IT WAS THE SAME BRAND THEY INSTALLED MONTHS EARLIER. I SHARED THIS FACT WITH RAY. HE STILL REFUSED MY REFUND. RAY REFUSED ADMIT THAT HE'D BEEN DISHONEST ABOUT MAKING THE REPAIRS. I WAS FORCED TO GO TO CONSUMER AFFAIRS. TO RESOLVE THE ISSUE AND RECEIVE MY REFUND. I WAS DISAPPOINTED IN RAYS AUTO. PRIOR TO THIS YEAR'S INCIDENT ID WROTE HIM A VERY NICE REVIEW. HE SAID HE WAS EXPERIENCING SOME PERSONAL HARDSHIPS. HE SAID HIS BROTHER DIED. IM HUMAN. I LOVE GOD AND TRIED TO BE UNDERSTANDING. HE TOOK ADVANTAGE. RAY EXAMPLES NO RESPECT FOR WOMEN OF COLOR. I WOULD NEVER GO BACK. I WOULD NEVER RECOMMEND ANYONE TO TAKE YOUR VEHICLE TO THIS PLACE. I HAVE MORE PROOF OF HIS DECEPTION

Needed my passenger window’s generator fixed correctly, quickly, and at a reasonable price point. Ray was attentive, honorable, and the man for the job. Thank you Ray! Would recommend

Ray has helped me out twice now. He is MORE THAN fair and good at what he does. And he genuinely concerned of my safety in my car. This is a little shop in LA Verne well worth going the distance for his services. He and the young man that works for him really seemed to have integrity. I highly recommend you give him a try. I'll be going back too.

Ray was available at the last minute to give my car a smog check at a reasonable price. I'm glad he's close by in my neighborhood.

If you need your car fixed the right way… THIS IS YOUR SHOP! Great, friendly and knowledgeable folks, I took my car for electric problem they were able to fix it quickly, no sweat! I don’t want to forget to mention that price wise they’re totally affordable. Highly recommend if I can give them more than 5 stars I would!

These folks are awesome. I rented a Uhaul on Saturday morning 8am. What a great experience. So fast and easy. They are real pros over there @ Rays. I would recommend them to anyone. Thanks Ray!