Rayne Water, Valencia CA

I recently had a fantastic experience with Rayne Water, and I can't praise them enough for their outstanding customer service, especially thanks to their service technician, Ryan.

My delivery service was scheduled today at my home, However, there was an unexpected hiccup with my garage keypad that had been causing me quite a headache for the past few days. Ryan, who came to exchange the tanks, encountered this issue when he arrived.

Without hesitation, and without me having to request it, Ryan took it upon himself to assist me with resetting the malfunctioning garage keypad. His technical expertise and professionalism were truly remarkable. Not only did he resolve the issue swiftly, but he also saved me from a considerable amount of time and stress that I would have otherwise endured trying to figure it out myself.

Ryan's commitment to ensuring a positive customer experience left me deeply impressed. His kindness and dedication to going the extra mile truly exemplify the exceptional service culture at Rayne Water. It's evident that Rayne Water employs individuals who genuinely care about their customers.

I want to express my sincere gratitude to Ryan for his above-and-beyond assistance today. His exceptional service has made me a loyal customer, and I will gladly recommend Rayne Water to anyone seeking reliable and customer-centric water services.

Thank you, Ryan, for your outstanding professionalism and helpfulness. And thank you, Rayne Water, for having such caring and dedicated team members.

A Disappointing Experience with Rayne Water

Rating: ZERO

My experience with Rayne Water has been nothing short of frustrating and disappointing. From the moment I signed up for their services, I encountered numerous issues that left me questioning their reliability and commitment to customer satisfaction.

First and foremost, Rayne Water's scheduling was a complete mess. They consistently missed their promised delivery and maintenance dates, leaving me without essential water services for extended periods. Despite multiple assurances that they would improve their punctuality, there was little to no improvement over time. It was as if they didn't value their customers' time and convenience.

Moreover, the water filter tanks they provided were nothing short of a nightmare. Instead of delivering clean and purified water, they were full of sediment that ultimately ended up clogging the water filters inside my home. This not only compromised the quality of water I was receiving but also resulted in frequent breakdowns of my water filters, leading to unnecessary expenses on my part for repairs and replacements.

I attempted to contact Rayne Water's customer support on several occasions, but their response was lackluster at best. Each time I voiced my concerns, they seemed disinterested and offered generic apologies without any concrete action to address the ongoing issues. It became clear that their focus was on gaining new customers rather than maintaining their existing ones.

As a customer who had entrusted Rayne Water to provide reliable and clean water services, I feel let down and taken advantage of. Their inability to meet schedule commitments and their failure to provide quality water filter tanks have severely impacted my daily life and household expenses.

In conclusion, I cannot in good conscience recommend Rayne Water based on my experience with them. Their inability to adhere to schedules and their faulty water filter tanks have made me lose faith in their services. If you value consistency and dependability, I would advise looking elsewhere for a water service provider that genuinely cares about its customers' needs and satisfaction.

Our drink water faucet broke. Ryan came out and in less than 30 minutes, he completed the work. He did an exceptional job and we are very pleased. Thank you Ryan for going above and beyond for us.

Great Service! Sean was pleasure to work with. Went the extra mile and double checked my system to ensure no leaks when swapping out osmosis. Also helped with my water pressure. Much appreciated Sean’s customer service.

We've had tank exchange service with Rayne for several years. For most of that time, their service was outstanding, but for the last two years or so it's been absolutely HORRIBLE! They consistently completely miss our bi-weekly tank exchange. There's always an excuse - "one of our drivers was sick", "we're short on manpower", etc. But in my opinion, that's no excuse, especially when it's happening SO regularly! And they never contact us to inform us that they've missed an exchange. We always have to notice it and contact them. This is NOT the way to do business. They should be ashamed!

Rayne is awful! If I could give Zero stars I would. Everything started off well until we missed 1 delivery. Charging me a missed del and 1 month with NO service. Roger was incredibly rude, and they do not care about their customers. Do NOT rent from them!

We needed a soft water system so we called 3 different companies to compare.

We didn’t feel safe purchasing from home depot or lowes and make plumber to install. We wanted company’s after service.

1. Eco water (costco) - most expensive
2. Pro*****
3. Rayne water.

David, was excellent to start work with, he showed 5 mins before his appointment time. He answered his phone that we called 5 times total. We had a little hiccup to start but he figured out. He knew what he was talking about.

Installer Park and Wil worked 7 hrs to finish. We were expecting about 5 hrs but installation was a little difficult than usual. Park explained what work he did and how machine works after he finished his job. Definitely, they both knew what they were doing.

Not only rayne had a better pricing but finished work as promised.

Now, our 4 family members are very happy.

We will keep an eye on after service if we ever need service in the future.

Evan is our Rayne water technician and he's great! Always in time, courteous and keeps are water running good with the softener! Rayne has very reasonable prices too! We are very happy with them!

Sean and Ryan just left after a routine filter change. They were both very friendly and professional. They went over what they did and what to expect with the tank/filter. Thank you guys for coming by and liking the artwork in my home.