RDO Equipment Co., Riverside CA

Our experience at John Deere site in Riverside was SPECTACULAR due to the respect and professionalism of Karissa Zimmerman. She's ABSOLUTELY AMAZING!

I own a Vermeer Chipper, and had been having some trouble with it. Before going to this place, I've taken it to get fixed at other locations for a cheaper prices and had no luck. So when I came to this location, I was aware that the price was going to be much higher, But that the quality of service was going to be well worth it. I am a busy gardener and had a big job to do the weekend to come, so went in on at the beginning of the week and took my chipper. I was told that by Friday I was going to have my chipper done and ready.and that's where it went downhill. I was charged for 1 hour of inspection $150 and for that price and you'd think that that hour of inspection was going to be a very thorough one, well after getting a call form one of the gentlemen that was working on my chipper, I was told that that hour wasn't enough and that they were going to charge for 2 hrs. Then afterwards, I was contacting the guy that was working on my chipper, just curious of my machine was going to be ready any time soon because Friday was coming and had little to no response, I wasn't being told what was getting fixed, I wasnt getting any updates. When Friday came I was told that my chipper was not ready, and that it wasnt going to be ready for a that day at all. As the weekend came I had to contact them, and contact the MANAGER from Vermeer, but no response. The weekend came and I didn't have my chipper at all. It is Now Thursday, and I barely got my chipper. When I went to pick it up, they handed me my invoice and told me to go and get my chipper from the back. Very unprofessional, they didnt tell me what they fixed, they didn't turn on the chipper to prove that everything was okay, I just handed the invoice, and there was no word after. I paid alot for the for the repair, and I hope that it works, but as in customer service, I hope they could do better. They make their customers feel like they're bugging on Agreements made by they themselves. I am truly disappointed.

Friendly helpful staff eager to get you what you need so you can go back to doing what you do best, making money and being productive. Good selection of climbing gear and accessories. They'll order what they don't have, and are good on their return policy.

Service side we've had no issues, they've been informative and helpful. We've had them work on warranty and recalls on our Vermeer equipment, as well as dealt with ordering parts or supplies from them. Always a pleasure doing business with them.

Visited the parts dept. Called in ahead of time, they help my parts till I got there. Paid right at counter, in and out in less than 5 minutes.

Highly professional staff. Went in and had an issue with my vin # and the assembly blue prints not showing a specific part for my tractor and the woman was polite and patient with me and cooperative and found the part I was looking for. Thanks for making my visit productive and not a waste of time and gas. Definitely will seek them first with any parts or questions in the future.

Love this place and enjoy working with all the staff. Wish I could pilot them more often. Oversize Load Pilot Pros!

Great service. Used to go to the "other" local John Deere dealer, but never again. RDO treats you right.

Rdo.knowledge, professional, friendly, and parts prices are either near match or sometimes sale days are even better than aftermarket or cross reference parts

They have what you need its just priced WAY too high. That darn John Deere guy must be filthy rich.

Basically they have just about anything you need or they'll get it for you nice facility well-stocked

Great place for heavy equipment parts and sales brand new place state-of-the-art friendly helpful employees

CALLED IN FOR PRICING FOR A 42 IN BUCKET FIRST THEY HAD ME HOLDING FOR FEW MINS AND TRANSFERRING ME BACK AND FORTH BETWEEN DEPARTMENTS AFTER ALL THAT SPOKE WITH A GUY NAME JOE. HE WAS VERY RUDE WAS NO WILLING TO HELP OUT NO CUSTOMER SERVICE WHATS SO EVER I'VE HAD VERMEER EQUIPMENT FOR OVER 20 YEARS AND I HAD NEVER EXPERIENCED THIS TYPE OF SERVICE