ReadyRefresh by Nestlé, Orange CA

I moved to a new home - I was promised water delivery 3x even after speaking with Supervisor.
Three strikes - and your out.
I would not recommend this company for delivery.

My worst nightmare! Easy to start but just try to cancel service. The bottles and bills just keep coming. Wait on hold for 45 min and get transferred 3x and still can't cancel this. Do NOT START this "SERVICE"

If you like paying fees because your payment bounced then choose this service. They just withdraw out of your account whenever they feel like it. Constant unexpected payments, had to pay a lot of bank fees.

DO NOT USE THIS SERVICE
They are absolutely criminal in their billing practices and delivery service. Details can be reviewed by simply looking at complaints on the BBB website.

If you want leaky water coolers, missed deliveries, and poor customer service, then this is the company for you!
Not worth a penny.

I’d give them a 0 if I could! When I first decided to use their delivery service (2 years ago), the water was about $6.00 per 5 gallon bottle. The delivery fee was only $5.00 a month. The salesman for the company assured me that I could also have morning deliveries. Now however, the price per bottle is up to $11.50 for the 5 gallon bottles, the delivery fee is $7.50, and here I am at 5: 00, still waiting for my delivery. I called the company last month to ask why the deliveries were getting more and more expensive and why they were also getting later and later in the days. The agent in the phone said that there was no way for them to control when my delivery would show up. As for the price hike, she gave me a $5.00 coupon for the next 3 deliveries. Seriously? That’s doesn’t even cover the increases each month! She also said that she couldn’t change the prices for me because of the price bracket I was in. So because I don’t order 15 5-gallon bottles a month, my price gets skyrocketed?
This is the last delivery I will be receiving from this company. They’re garbage!
The water is ok. It’s not worth the cost though! I’ll be finding a different water delivery service for my next order.

Enjoy the taste, 5gal. Have handle, Plus peel off sticker to open cap no spill easypeasy!
Love it.

Brain dead people work here, the bill keeps changing, the deliveries are on their timetable and they tell you when - regardless of your expectation. I could keep going but it's all negative. Will be changing providers.

Unreachable "customer service"
first late payment (5days)
$20.00 fee on $60.balance
Glad to quit them.

I am very disappointed I called the company many times customer service horrible in Anaheim California, I called to stop delivering 12 cases of water, setting on the sun for a week now, they never lesson customer service very bad, and they keep delivering more than what I want I told them 1 a week is enough even 2 fine but not 12.

It’s just lacking in so many areas. If you like a consistent bill and ready customer service you will not like dealing with this water service.

Very disappointed by the poor service received. Their online website has been down for over a week. I am out of water for over a week now. Called the Customer service number multiple times, it says that wait time might be as long as "25 minutes" but I was on hold for over an hour and the representative hung up.

VERY BAD CUSTOMER SERVICE, NESTLE IS LOOSING CUSTOMERS DUE TO THEIR POOR STAFF!

I AM CANCELING MY SERVICES DUE TO THIS TERRIBLE SERVICE I RECEIVED!

Save your money and time, Look for a different water supplier!