Reddaway, Santa Clara CA

This is how our $6,000 worth of vinyl plank flooring was delivered. I wish I could upload a video because my ring camera captured this guy basically dumping the pallet off the back of the truck. Did NOT even apologize. Said it wasn't his fault. Then he began "helping" us move the boxes out of the street by lazily picking them up and THROWING them on to the ground. Not a care in the world. They were LATE for the delivery. Extremely RUDE and CARELESS. Now my flooring project has been delayed by WEEKS.and I've been walking around on subfloor with no toilets on my second story because we had prepped for our project based on our delivery date. Out of 42 boxes of flooring only 10 boxes were undamaged.

Mario the dispatcher always makes it happens. This company is lucky to have an employee like him.

A delivery appointment was setup for the hours of 12: 15 to 4: 00 PM. Nobody showed up. No delivery. No call. We waited until 10 PM.
When I was able to get through to the dispatch after over an hour of trying, they did not even apologize for the inconvenience and hadn't setup another shipment appointment. I will think twice about using a shipper rather than driving a distance to get an item from now on.

We've had many deliveries with trucking companies for the past 40+ years. Never have we worked with a trucking company like Reddaway Trucking of Santa Clara that went out of their way to work with us on a large and heavy load of flooring that posed numerous difficulties in delivery. Tim, the terminal manager and Joseph the driver were not only proactive in coming up with a solution but did it with great attitude. Thank you very much, gentlemen.

This is a trucking outfit that's been in business for quite a long time pre-professional all you need to do is hand them the paperwork and I'll take care of you nice company there Nationwide company

Worst customer service ever. They are disorganized and rude, spoke to Tim who was unappologitic over a scheduling issue, they seem unable to provide the service previously provided. Home Depot what's wrong with you, why use this shipper?

Pathetic customer service. They phoned and set up a delivery window with me, and I took a day off work to be home for it. They never turned up, never bothered to contact me to say they couldn't make it.just assumed that I would take another day off, and another, until they finally deigned to turn up.

I had a shipment of forty five laptop computers that USF Reddaway was contracted to deliver from Oakland, CA to Fremont, CA. They missed three different scheduled delivery dates. After the third missed delivery date we wanted the equipment pulled from their trucks and they still manged to screw that simple task up.

Through all of this they offered no explanation nor apology. Complete incompetence.