Reef Lounge USA, Anaheim CA

Good place, animals seems to be well care for. Bought a Trachy Coral from them a couple of months ago and happy with it. Unfortunately, they don't always have in stock what is shown on website. They asked me to go to Norco for more corals. I didn't want to drive further.

Good shop with a heavy emphasis on corals that range from common to very high end, and they have a decent selection of fish as well. Only reason I don't have them at 5 stars (wish I could do 4.5) is they're sometimes understaffed to the point I've left a couple times without buying what I wanted because it was going to take too long to get helped. Overall great shop though.

Friendly staff, knowledgeable about salt water fish and reefing. They ask you questions about your setup to get the best for you.

If you need coral, or maybe even an anemones, this is the place to go. Also they have an adorable stingray.

Reeflounge have variety of gorgeous corals and other aquarium products at good prices as well.

Love the selection and quality of fish and reef. Best fish and supplies store in Orange County, the second best is the Reef Lounge in Norco that is currently in progress. Come check it out if you haven't already!

Do not order on line! They took my money and never filled my order. I ordered some corals on their web site that it showed as being in stock and my credit card was charged.it is now two weeks later and they never shipped my order. I tried to call many times to check the status of my order and only once did they even answer the phone. They took my order number and said they would email me. The only email I got was an automated message asking if I enjoyed my purchase and offering a discount on my next purchase. No word on my order. I have tried to call them daily for the last week and they have never answer the phone. There is no voice mail. I used the "contact us" to leave them a message asking about my order, but again got no response. I have now disputed the charge with my credit card issuer because I have no other choice.

Your response to this review is a lie. You never emailed me about canceling my order and I never received a refund. Why would you cancel an order for items when your website said you had 4 left? Maybe you think I'm somebody else? Maybe you should just not sell on line if you can't do it correctly.

Very pricey, but their quality and quantity of both fish and corals is unmatched to any fish store I’ve been to. Zero pests and beautiful corals. If you’re looking for A+ grade corals from someone with lots of experience this is your place. They also have a HUGE frag selection.

Bought multiple corals from them and out of all the orders, I was only pleased with one. The acros arrived doa. I did get store credit but had to pay for shipping for the replacement and when they arrived they were doa. A lot of the corals are NOT wysiwyg which is unfortunate considering the pictures they post of the corals. Most of my purchases didn’t even resemble their pictures though. Most other online shops have wysiwyg and will arrive live, shop with them instead.

Great spot! Love coming here when I get a chance. Their corals are some of the most beautiful and vibrant I have ever seen! Like a kid in a candy store! Their prices are high, but that's because you can tell they cherry pick their animals! Fire specimens! I cant hate on their prices so that's why I gave them 5 stars. With no hesitation!

If you want livestock fish that are malnourished and with parasites, then order from ReefloungeUSA. Made an online order for a Gem Tang and died within an hour of acclimation. By far the worst LFS I have ever dealt with and will not respond to emails.

This place has a wide variety of corals at decent prices compared to some of the other shops. The two guys that were there were likable and helped me find the corals I was looking for. Great experience overall.

Salt water fish selection is 1 star. Coral frag selection 3 star. Employee does not wear a mask.

Absolutely a disaster
Placed and ordered, after I specifically ask for a little extra water for each coral to last the long trip to south Florida and to also name each bag. My request where ignored! Most corals arrive dead and package wasn't the best. Store gave me a credit and didn't have the same corals that I order available so I had to use it on something else plus charged me for shipping again!
Definitely not doing business here again!

I have never been more disappointed in an online coral dealer than I have with Reef Lounge USA. Initially, I was very excited to order from Reef Lounge due to some pretty great sales they had on their website and the chance for free shipping on orders over $300. Additionally, a reefer on Instagram supported their company so I figured I would give them a shot. I placed my order on a Wednesday and figured they might not ship it out until the following week because they only ship Monday-Wednesday. No worries there, I understand. I received my order confirmation email and they said they would update me with a tentative date they plan to ship my coral.

One week elapsed, and I still hadn't heard any updates from the company. Monday I expected an email, then Tuesday, then Wednesday- but nothing. So I called the shop and the lady who answered the phone was nice and told me my corals would be shipping out the next day, a Thursday. I was certainly confused because the website says they only ship Monday-Wednesday, but I was happy nonetheless to get an update at least.

Thursday came only to start the waves of disappointment with this company. First, I get an email stating that they JUST cut my frags, and they needed at least a week to heal, so they would not be shipping out like promised. Any online retailer I've purchased from before only sells pre cut frags, so it was disheartening to see they would be cutting my frags a week after I bought them. Then, 30 minutes later, I notice my bank account has been refunded the amount for my full order and I get an email from Reef Lounge stating that my order has been cancelled for no reason. EVERYTHING that I had purchased (on sale) was still listed as in stock on there website (no longer on sale of course), so I was very confused as to why the order would have been cancelled.

I reached out via email for clarification and to this day have not received an email back. I called 2 times, with a promise to have a call from customer service by the end of the day. I never received a call back. Finally, on my third call, a worker was able to give me an answer while belittling me in the process. He said, "See, this is coral- it is alive. If it dies after you buy it, we can't ship it so what would you like us to do? It is a living thing. " The worker treated me as if I didn't know that I was buying livestock. I've been reefing for over 6 years and he mocks me as if I don't know the coral is living? Of course I understand that things can happen and coral may go out of stock. But to never communicate this (the fact that the coral you purchased has died before it even shipped) to the customer is a huge blunder. And no one has ever been able to explain how everything I ordered is still available on their site, yet magically when I ordered it on sale they no longer had any available to ship me?

I have had enough and will absolutely not order from this company. I would advise anyone else to do the same.

The coral don’t look like the pictures even when you take pictures of them with the filters he ask. I ordered 7 different sps coral from him 3 of them looked like they were the same coral. I sent email without a response until I called 5 days later and He said to give the coral time to heal and adjust which I did but the colors didn’t get any better. I sent another email with no response again. Very little customer service and the pictures on the site are altered

Buyer beware.just wanted to share this with everyone. I gave in and bought a couple torch’s from a place called ReefLounge online. One of them I received had a cracked head on it and was DOA. The other one lasted less then a week which I communicated to them with emails and pictures and then advised when it died. Initially they said to keep them posted and they will take care of it should it die and once it died they now say sorry but they won’t replace it. I would highly recommend not to purchase anything from them as their communication and quality of coral is garbage.

Bad customer service, they took forever to get to me and then they were rude.   The owner does not wear a mask. The coral doesn’t look like their pictures.

My personal experience with the reef lounge has been fantastic, I live in Ohio so I’m a mail order customer only and im personally glad I found them I have seen people talking about high prices but honestly their prices are as competitive as they can be in the current market and for what I received I’ve been nothing but happy with my coral, they have answered all my questions via email and supplied their phone number if i needed immediate help with something, I have had 8 different zoas from them 1 being a large colony and all of them where healthy and larger than I excepted there was a 1 day delay with my last order but they where packaged so well they survived it and the store had already told me that if they didn’t they would give me credit for all of them, great job reef lounge you have gained a trusting permanent customer here and I appreciate your great customer service I’ll be back for more soon

Customer service was terrible, I waited over half an hour just to be asked if I needed help when there were three employees working. Employees helped other costumers that they already knew even though I waited longer. I was quoted different prices by different people. Overall coral selection was pretty decent. No masks were worn by employees and a majority of costumers. I would go elsewhere if looking for coral and will not come back based on my first experience here.