Rejuvenation, Costa Mesa CA

My recent visit to Rejuvenation in Costa Mesa was an absolute nightmare. My husband and I, accompanied by our 8-month-old daughter and 2-year-old son, walked into the store expecting a pleasant shopping experience, but instead, we were met with judgmental stares and disrespectful behavior from the staff.

As any parent knows, young children can sometimes become restless, and that's exactly what happened with our toddlers. From the moment we entered the store, the three associates working there made it clear that they disapproved of our kids being present. Their constant glares and bad looks only added to the already challenging situation we were facing. At one point I got extremely uncomfortable when I noticed the glares the employee Albert was giving my 2 year old son. A glare of what I think a predator would look like.

To make matters worse, when we finally managed to find the items we needed, that same employee, Albert engaged in a heated argument with my husband, Jerry. Instead of showing understanding or offering assistance, Albert had the audacity to insult us as parents and claim that our kids had no manners. My husband calmly explained that they were just toddlers and were naturally restless. However, Albert's response was shockingly insensitive, saying that it was our choice to have children, so we should handle it. Proceeds to saying this is exactly why I don't have children, it's a choice so handle your kids and teach them manners.

At that point, we had had enough. We left all the items we intended to purchase on the counter, attempting to salvage what little dignity we had left. As new parents struggling to navigate the challenges of raising two young children, it was incredibly disheartening to be treated in such a degrading manner by an employee of a retail store.

I sincerely hope that the management takes this incident seriously and takes appropriate action. No paying customer should ever have to endure such disrespectful treatment, especially when it comes to something as natural as children being restless. Albert's behavior was not only unprofessional but also reflective of the store's poor customer service standards. After reviewing all the negative reviews on their Yelp page is clearly all makes sense.

I strongly urge potential customers to think twice before visiting Rejuvenation in Costa Mesa. Our experience was not only embarrassing but also completely mortifying. It is essential for businesses to value their customers and provide a welcoming environment for all. Sadly, Rejuvenation failed miserably in this regard, leaving me with a deep sense of disappointment and humiliation.

After remodeling my entire house, the one person who displayed the BEST customer service is Megan in Costa Mesa. She always says, I’ll take care of it! Their products are stunning and I would highly recommend Rejuvenation!

It’s bad enough that you have to pay for shipping on anything not in stock… which is most off the items they sell but the return of item has to be shipped back to the warehouse before you can receive a refund.
It’s been a week now after the return and no credit, call store and item can not be found in their return process. Now I have to call customer service to see if they can find the item the store shipped backed to their warehouse.
How did this turn into my problem?

One of the Worst places i’ve been for lighting.all the employees looked at me like i was invisible…

Maybe because i look young but that’s not a excuse…

i’ll never walk into this place again

Purchased the rock creek 4 inch house numbers in flat black for a hefty price of $40 per number. After installation, the numbers started to appear like they were flaking but they were not. Almost looked like the protective plastic film they place on products was bubbling up or peeling off except there was no plastic film.

Sub par quality, horrible customer service, and premium pricing. These ingredients will accelerate BK filing. Good luck surviving.

Notified customer service and had a horrible experience. They offered no solutions but 15% off. After multiple requests to escalate our case, we finally had them sent replacements. It’s been 3-4 months and we have only received 3 of 5 numbers. Hope the same thing does not happens again but I feel it will.

Great selection of good-quality, custom furniture and fixtures. Staff is friendly and helpful.