Rejuvenation, Berkeley CA

Beautiful products. Beautiful store. However, I’d suggest you shop online or the catalog instead. We arrived at the Berkeley store at 5: 30, just as an employee was closing the doors. Despite the hours on the door stating closing was at 6pm. We entered and were greeted by no one, but rather glared at by a young woman (a perfect counterpart to the rude male employee). She rudely glared at all further customers (with arms crossed and legs crossed) that entered and greeted no one. As if all customers that entered we’re an inconvenience. The male employee then rudely stated that the bathrooms were “closed” as a man entered to use the restrooms. He knocked on the door and again sternly told the man “sir, this bathroom is closed”. This male employee then proceeded to tell the young woman employee at 5: 45pm, stand by the door and don’t let anyone else in. We exited as we understood that they wanted everyone out. They then locked the doors at 5: 45pm. We watched as over a dozen other customers approached the door and tried to enter, confused as the store should not have closed until 6pm.
This is a high end product, very high price point. Please train your employees to have work ethic and basic customer service skills. I will never return to this location. (We visited on Sept 16,2023 at 5: 30pm)

Amazing 20th century design inspired lighting and furniture. Great quality Anyones review about customer service. I'll remind them it's 2023.customer service is a thing of the past. Be a customer who knows what they need and to be organized about it and handle your business.

Cannot expedite parts missing. Running a design project and apathetic customer service agent with no options to help meet deadlines.

Good lighting choices, as long as you’re delivered the right items!
I’ve been having extremely difficult interactions with multiple customer service representatives to replace a simple part. It’s been a few weeks and I am still being passed around by service reps like… well you can imagine yourself.

Be advised when purchasing from this company. The lack of a product rating system on their website, in addition to the sheer difficulty of returns and exchanges makes shopping here a frustrating experience.

This is a nicely put together store, with excellent furniture, cool & useful hardware, lighting and enough for some inspiration.

I had very bad experience with Rejuvenation, please save yourself from trouble and never buy from them. They have very poor customer service. When i ordered my items, i verified they are in stock as i needed them in 2-3 week, they confirmed delivery in 1-3 weeks.its been 8 weeks and i was on call with them more than 7 hours with multiple calls and still no answer when they will come. Stay away!

Really poor customer service. Only person in the store, the employee would rather pick up the phone in the middle of a conversation with us rather than continuing to help us. The other worker, who seemed like a manager, was even worse.avoid!