Republic Services, San Diego CA

I had my car parked in my private spot in my community garage and one of their drivers hit it with one of the containers. The value of the reparation is around $1500. After so many phone calls and zero cooperation, the company is not going to take care of it so I am reporting them and filling a police report against them.

This company is a SCAM and their service is completely AWFUL.

EDIT: After reaching out the California Department of Insurance, Cayman Services (the company that Republic Services hired to pick up the trash of my apartment complex) agreed to pay me $1100 for the damages of my car even though they did not declared themselves responsible for the damages.

Have called numerous times to get my recycling cans picked call in and the first they always say is I'm going to escalate this and have someone pick it up tomorrow.
Well that never happens the cans sit out on the street for days and still don't get picked up. But yet im still expected to pay my bill on time for service I don't receive!
worst service I've ever experienced

I have been trying to cancel our business service for 5 days now. Calling every day. Every day it's I'll have your rep call you.

The gentleman who operates the recycling truck for our Windingwalk area is professional and accommodating. The phone staff are courteous and helpful. They even picked up our dead dishwasher at no extra charge.

They overcharge every single month because over weight thats what they said, one time a put empty boxes on the dumpster just to make room and some bags on the top to make look like was over weight and they charge me and I had problems to get the service done.

This company overcharges for services and has terrible customer service service when it comes to returning phone calls. I've been leaving messages for over a week for my account rep to call me back regarding my increased bill, with no such luck. Super frustrating! If you're looking for trash service, run the other direction-this one is overpriced and obviously doesn't give a s**t about its customers.

Update to my previous review:
I finally received a call from my account rep, 2 weeks and a day after my initial call. She was able to help me get my rate lowered and fixed for a period of time I agreed to. I'm much happier now with my new bill. Guess you just need to have more patience than I had when dealing with this company.

Our entire neighborhood used Republic and switched to EDCO. Republic kept increasing fees and then when you cancel and they pick up your trash cans it's $30.00 PER CAN plus a fuel fee. A total rip off and the co is difficult to work with. I would not recommend them.

This company is heinous in their operations. They damaged my car during a dumpster change-out, quoted at over $1600 in damage, gave me the run around for four months with me contacting nearly everyone in their organization and they are now trying to shirk responsibility through their shark of a third party insurance company and this is after they accepted responsibility verbally and in person! So terribly depressing. Absolute TRASH of a company. Do right by your patrons Republic Services, this is absolutely shameful. I have made countless attempts at contact over all avenues, email, phone calls, social media, etc.and absolutely no action on this company's part.

UPDATE: RUN from this company! I emailed the below email in search of communication and help from Republic Services. They have refused to respond to me over a month later.

One of the worst companies I have ever had to deal with. Worse than phone companies, worse than internet companies, worse than airlines. I cannot remember being more frustrated with a service provider. Been trying to get service set up for a month. Their system had problems so it kept getting delayed over and over even though we had already paid the deposit. Then when it finally got set up, it has taken over two weeks and they still haven’t delivered our trash cans. We have a pile of trash bags that we can’t do anything with and Republic customer service is absolutely horrendous.

They are terrible. They have a central line somewhere in Atlanta. I’m trying to get service in San Diego. They take your money for a dumpster.then when they dont deliver it you have to call them 3 -5 times. You are always routed to a nice person who cant help you and cant tell you anything.

They have the absolute worst customer service possible.you couldn’t design it to be worse than it is.

I suggest never using them if you can

I was behind a Republic Services trash truck today that had litter just flying out of it as it drove down the street in my neighborhood. There did not appear to be a cover over the truck. I took a picture. Something needs to be done so this doesn't keep happening.

I moved from Seattle to San Diego recently and I have to say I’m very happy with Republic recycle and garbage pick up! Always on time and our town house complex is extremely skinny with dead ends and the drivers are so precise and careful.

Absolutely the worst service possible. Complete run around waited two weeks for a bin only to find out they are not servicing the area anymore. Multiple faxes DocuSign etc.all with ok your bin will be delivered tomorrow. No luck.highly unprofessional I’d give them zero stars if possible

Republic Services regularly skips one or more trash containers and on one occasion they missed an entire neighborhood! This week, our trash was not collected as scheduled; when I called I was told it would be picked up in two days. Guess what.it still sitting on the curb!

Pick up days are Monday, Wensday & Friday. They missed Monday & it is somehow our fault, they will not send a truck till our next pick up day & will not let me speak to a supervisor. Find someone else for trash pick up

This trash company will rip you off. They charged $220/mo for 2 yard bin and then they raised it without any warning to $280/mo. When we asked why did you raised it, they said they made mistake and they’ll drop it to the previous rate. And yet they are still trying to bill us for the $60 extra. We decided to shop around and we found EDCO, offering the same service, same sized bin for $85. Not only that they overcharge, they left their bin for 15 days after we cancelled their services and they have the audacity to charge us $130 for removal of the bin. What a scam! We’ve been with them since 2002, bills paid on time and they treated us like that. What a TERRIBLE company!

Missed pick up many times including the day after Christmas made up pick up. Called many times and was promised trash pick up at the complex but never happened. Horrible! Got neighbors complained about trash not pick up. Should check the bill sometimes for extra charges.

Scam! Scam! Scam! They won’t pick up the trash periodically but the automatic debit from your account works perfectly!
I called dozens of times, they “escalated the issue” and nobody helped. Nobody returned my money! Scam!

I was very happy to have Kevin come out to perform service on our trash compactor. He was efficient, professional, and informative. THank you Republic & Thank you Kevin

CHECK YOUR BILL, IT WILL GO UP FOR NO REASON, IF YOU DON'T CHECK IT AND YOU PAY THAT WOULD BE YOUR BILL, VERY HIGH PRICE SHOP AROUND IT SHOULD BE MUCH LOWER WITH OTHER PROVIDERS.
AND IF YOU NEED TO CANCEL THE SERVICES THEY MAKE YOU JUMP THROUGH LOOPS, YOU HAVE TO SEND THEM A CERTIFIED LETTER, JUST TO DELAY YOU.
NOT GOOD SERVICE.