Rite Aid, Visalia CA

The staff and Pharmacy associates are always so kind and helpful. I have been shopping at this Rite Aid store for well over 20 years and have never had a negative experience.

I tried to call to get an out of state prescriptions filled and they automatically didn’t want to fill it and kept telling me it came controlled substances, I contacted my doctor the next day, confirming I’m not on controlled substances and they can be filled. But neither the pharmacy tech or the pharmacist would hear me out and contact my pharmacy for confirmation.

Had an appointment at 2: 00pm to get a flu vaccine. At 2: 48, finally got the shot. What was the hold up?

I had to switch from cvs because they stopped accepting cerebral prescriptions, this was the next choice for my insurance…I mean I have to use this pharmacy, but I don’t like it. When I go to pick up prescriptions my wait is so long despite being the only one on the pharmacy floor. The rite aid app is garbage. It doesn’t show any of my prescriptions. So no way to manage them through the app.

I called at 930am to see if my prescription would be ready and they said to call back in a couple of hours. I called at 1pm and was told it wasn't ready with no mention of a problem. I called at 4pm as my doctor's office closes at 5pm and if there was a problem I needed it fixed as it was pain medication for after the next day's surgery. Went to Rite Aid in person after being told they would not bill my insurance. Rite Aid manager refused to process my claim under VA TriWest even though I printed out instructions for her from the website stating that they were a covered provider. Then they told me they hadn't been billing TriWest the past year but Medi-Cal which I did not have! She was so disrespectful and told me that if I wanted the medication I would have to pay cash. She left the instructions on the counter and walked away.

Use another pharmacy!
Tardy to the max (never on time with initial prescriptions or refills).
The pharmacy staff is flippantly arrogant, projecting nonchalant rudeness.
The quality of service and patient care is suboptimal and rudely rendered by staff that is over confident and under qualified.
It is my personal (and professional) opinion that this Rite Aid pharmacy should be avoided.
-Dr. Ford

If you can choose another pharmacy do yourself a favor and go for it. In the last two days, I have called maybe 10 times and the pharmacy has only answered 3x. Their pharmacist assistants are always rude. Like they they belittle me when I am calling for my refill. They want me to trust their text system when it has failed me 2 times in the past. They are annoyed I am calling. I can’t do my job without my medication. I am overstimulated and disregulated without my medication. I think you taking the time out of your day and answering my questions isn’t much to ask. I am biting my tounge to not tell you off for being so rude and condescending. Some of us need our medication to function. If your system was trustworthy I would trust it. It has failed me and continues to fail me. After these refills I will make sure I no longer bother you with my phone calls. It must be nice for a company like rite aid to have employees like they do and be able to afford the loss of a few customers.

Waited about ten minutes to buy ones sponge. Cashier did call for help with line. The still serve ice cream which is delicious.

Always friendly and always willing to assist. Appreciate the great customer service in store and also in the pharmacy department.

Rudest manager I've ever interacted with.and I used to work fast food. Fire Mario, and maybe then I'll come back. Learn how to hire competent managers and maybe then you'll stop turning away long-time customers like me.

Rude! Rude! Rude! It's sad that we go to these people for life saving care, e.g. (medications) etc.for them to treat us as outcast, not everyone is abusing their meds or cheatin the system, would not recommend this particular pharmacy to anyone!

I would always go to Rite Aid in East Walnut since it is the closest one to my home! Employees are nice, helpful, and friendly! Very spacious and tidy! Great customer service!

This isn't for the store but for the new website. Can't find anywhere to complain about that. The new website is ridiculous. You can't even see what prescriptions are ready to pick up. Definitely not user friendly. Tried to send an email through the website but kept getting an error.

If I could give the pharmacist Chinedu Akabike and Cashier Rebecca individual zero stars I would, unfortunately I have to give the store all together a negative rating. If you’re a patient with a valid Doctors office prescription with time sensitive drug you have to administer Chinedu Akabike will make sure to make it as difficult as possible to get the Prescription you need. He was extremely rude, not helpful and clearly acted like he was above everyone. I had my Doctors office send my prescription to Rite aid this evening as CVS was out of what I needed. When I went up to the window, I was immediately met with Chinedu Akabike’s rude greeting. I explained to him what I needed and why I was at the pharmacy. He made it almost impossible to get syringes for my medical procedure that I’m in tens of thousands of dollar deep in. Even after my doctors office sent a prescription and called him, he was still rude and made me feel like as if I was a criminal or a drug addict. The nurse on call with my doctors office even called and explained that I’m on a time sensitive medication, and he still came to me after talking to the medical professional asking why did I need syringes? I told him, “my nurse said she sent over the prescription and also included a note to explain for what and why I needed the syringes” he continued to be rude and and treat me with disrespect. Ive never met Chinedu Akabike before, so I’m not exactly sure why he’d treat me so badly as a patient of the pharmacy and a paying customer. As I was getting closer to check out I thought, let me go ahead and film the rest of the interaction since I’ve been treated so rudely not ever knowing anyone of these people working in the pharmacy. My doctors on call nurse called me back and told me that I should put in a complaint with corporate. Even my Doctors on call nurse was bothered with the way he talked to her. As I walked away Chinedu Akabike the pharmacist wanted to know why I was asking for his name, and the cashier Rebecca replied back to him “she’s being a weirdo” at that point I was done talking and bothering with them. Nobody deserves to be treated the way I was treated. I really hope someone reads this and takes notices of the way Chinedu and Rebecca conducts themselves at Rite Aid.