Rite Aid, Atascadero CA

Just an incredibly awful interface with 'Tammy', general manager.of what? Profiled me from moment of entry. I greeted, yet, she didn't greet me. Demanded me to leave my bag behind the counter. Followed me around the store. Never offered checkout assistance. Never said, 'Thank you'. I felt like a convict on parole. I know times are challenging for all, but, dang.sometimes a customer is only that; a customer. Never again, Rite Aid. No wonder you're closing stores nationwide. Too many Tammys. I definitely will not go back.

I don't use the pharmacy on a regular basis for refills. I only go when I or a family member need a RX filled, maybe 6-7 times a year. It is a rarity to actually find my RX ready at Rite Aid. It even got to the point where I would wait an extra day just to give them plenty of time and it was still almost always the same answer, "Come back in 20 minutes". Then you have to wait in line again which is almost always at least 10-15 minutes. The final straw was my last trip when, after calling and being told it would be ready on Wednesday, I went in on Thursday just to be safe. I got the "come back in 20 minutes" response. I got a little frustrated with the clerk and she got very patronizing and rude. When I got home I called in to voice a complaint and was told the manager would call me back. I never heard from anyone. They do have some nice people working there but overall this Rite Aid pharmacy is unprofessional and incompetent. Luckily we have a CVS and Walgreens nearby.

We really have to bring back customer service. Badly treated by someone running 2 registers this morning at 9: 30. It wasn't a miss understand. It was deliberate. I've been with rite aid along time, but I will move my prescriptions somewhere else.

The pharmacy does not answer the phone. Then once you finally get through, they are so rude about how it takes roughly an hour to get through to them. Better to just use a different pharmacy all together.

They should drug test their employees. I’m getting better at handling “managers” on duty and won’t ask another employee for help. It’s tiring when that person could be a self check line. It’s like taking a deep breath and waiting for them to be really rude on camera and everyone around to make it your fault. Today, I am still thinking about going in the store (yesterday) and buying an energy drink and the lady calling me “ma’am” to placate me. Also “miss” is appropriate because we may be age challenged but maam should be a sign of respect, not a default term because she never asked my name. This person, at Rite Aid Atascadero’s name was Tami. This happened noon 12/02/23 I’m not sure if this is an Atascadero Rite Aid trend where they are so absorbed in that they think they can tell me they know my card isn’t working or think to ask if I want to pay cash (?) I leave and waste the extra time to go to 99 cent store and not go into the store, to never go to Rite Aid unless I’m not in Atascadero and waste my time/sanity; the people other stores know how to do all the things they need to be trained to do. It really shouldn’t be in any company policy to tell someone they are the problem because it’s also anti-Christian for them to do that.

This is a good store to go to for decorations. They also have good deals on hygene. I have only had one bad experiance but every other time has been satisfactory!

The woman at the counter was very rude. She is a middle aged white woman with a horrible attitude. My family and I waited about 15 min for ice cream while she attended other customers who came in after us. She kept telling us to hold on and we finally hopped in line and pretty much forced her to get us the ice cream.
And wait it doesn't end there. She obviously needed training on serving the ice cream because the moment she handed me my double scoop the scoops fell right off the cone because they were just sitting on the rim and not pushed into the cone. She just watched and turned her back on me and ignored my call for another scoop and attended the line once more. Won't be coming back ever

These people are beyond rude they're actually cruel. If I was asking them to rebuild a helicopter I would understand why they would be having trouble with it but when I asked for prescriptions and they just can't figure it out I just don't understand it.

Called to order Covid tests and was told they’re no longer ordering them because “that’s basically over now”

My husband and I switched from Walgreens to Rite Aid and have not been the least bit disappointed. Staff is so much friendlier and delightful. Would certainly recommend Rite Aid.

People working doesn’t do their job doesn’t care. I am waiting refill my prescription 5 days. I wish company to know very horrible business to do in ride aid.

The only reason I use this place is for the drive thru. Why is it closed? There’s no reason for that! Why are you making me wait in line standing near people who probably have Covid for 1/2 hour? This kind of nonsense is why people order on-line.

Two weeks, meds on back order.
Secure better suppliers, so you can serve your customers!

Allison, the pharmacy tech, is horrible. She lacks any sort of customer service knowledge and has the worst attitude. Try to avoid dealing with her at all costs!