River Oaks Apartment Homes, Vacaville CA

Whenever they decide to fix some exterior part of the complex, they do so in the most inconvenient way possible. Currently over half of the complex is blocked off including the exit so that they can pave and repaint.and they did not need to do that to begin with.so where are we supposed to park?

We shampooed our carpet once we moved here and every month.
Part of the carpet in the living room is discolorated when we moved. But overall, we liked it here. Brenda is nice. Armando and Felix pays attention working men. Friendly people. Great amenities. I recommend this place is safe to live in.

In response to a review that was left 3 days ago by a guest that was staying with me due to parking issues. My guest was informed of the days, times, and what sections were being paved on what days. I get it, made it difficult to find parking for a few days. But shouldn’t have let a bad review simply because they were disgruntled about parking. Management has always done what they can to accommodate tenants by putting out notices far enough in advance when doing any sort of maintenance around the complex. I have never had any issues the 2 years I have lived here other then a few maintenance requests and can see the improvements management has made around the complex itself since living here. If you have a complaint just talk with management and they will work with you. They cant fix the issues if they don’t know what they are. Also, the maintenance team is awesome here!

Fantastic experience from first to last. Brenda and all the staff are super helpful and willing to go the extra mile.

Seamless experience moving here-especially if you’re military. I was able to do most everything online regarding my lease and Brenda was extremely helpful throughout the whole process.

I’ve had every request for maintenance fulfilled promptly (though there were only a few since I’ve had few issues with the apartment). The valet service for garbage is amazing too.

The community itself is well kept and everyone seems to keep to themselves. It feels like home what more can I ask for.

If you move in here, prepare for your guests to hate you. There is no guest parking unless you want to park 20 miles away. They give one parking space for each apartment, so people hog up spaces instead of paying the sin tax of having another vehicle.

This rating is for the fact that they will take unfair charges out of your security deposit. We got $500 taken out of our deposit when we are very clean people and left the apartment in excellent condition. I have lived at many different apartments and this is by far the most I’ve ever had deducted. The apartments are very nice inside and we enjoyed our stay other than that.

I lived in this apartment complex for two months.

1) When I first entered my unit, windows in the apartment were open behind closed blinds. This is a safety issue because I did not realize immediately that the windows were open and I was living on the ground level.

2) Black mold was identified in my refrigerator, which is a health concern. I reported the mold to the complex and the staff sent someone to wipe down my refrigerator with a cleaning agent and that was insufficient.

3) One day while walking on the sidewalk between this apartment complex's leasing office and the mailroom, I slipped on black ice. When I came back into the leasing office, immediately after my fall, I reported the black ice to the lady working in the leasing office. She told me she was aware of the black ice. Then I noted there was no signage posted warning residents of black ice and there should be a warning sign posted. I also pointed out no salt had been applied to the icy sidewalks and the apartment complex employee told me they didn't have any stocked. She told me they had not plans to apply salt to melt the ice on the side walks. This response to a safety issue is unacceptable.

I recommend staying clear of this place.

Darwin is such a nice, professional, and efficient maintenance personnel.he helped me with a bunch of issues around the apt that should’ve been fixed before we moved in.he’s an awesome addition to the river oaks team!

Darwin arrived with a smile and quickly/pleasantly completed my maintenance request (submitted a hour or so before). During a brief conversation, his enthusiasm and genuine kindness made my stressful day diminish. Thanks for doing the work promptly and with an excellent disposition.

Me and my husband moved out from the AFB to head for River Oaks. Not only did I fall in love with it on the first visit, but the staff? Is simply amazing. Coming from Canada, California is a barren land with so little vegetations at time, especially on base. RIver Oaks felt like it's own world, filled with flowers, greens and to make me feel at ease when it came to security and comfort. When it come to service, they always answer quickly and on point! We always or often get Darwin! Smiling, polite, hard worker, and he's always a delight to recieve home to fix anything!

The front desk people are caring and love their tenants and their jobs, I'd list everyone I've meet so far here! But I'm so bad with names that I'd feel bad to forget someone that have been so nice to me and my husband since we've been here! Oh! The apartments? So far so good, The high ceilings giving a spacious feeling, the bathroom was clean and with new counters! Same for the kitchen when we came in! Brand new carpets, blinds, brand new sinks! Can't really find something I wasn't satisfied so far. Of course the appliances aren't new, a little age show (That is if you don't take the luxury one with the brand new stuff) But they work and perfectly.

The only thing? I'd have appreciated a bigger fridge! It might sound dumb but -When we moved from Base housing, they had just replaced for brand new kitchen appliances, and we've recieved these big-ol fridge with sooo much space in them. Here? I can hardly fit all my veggies in the drawers. But that's about it. Amazing place to live, calm and safe. You can't go wrong with River Oaks!

The people are very nice at RiverOaks and very Professional. Yencia, Brenda, Diana and Lyn are very accomadating and make you feel at home. More like driving up to a Resort rather than an apartment complex.

They make great parties and River Oaks always has something fun going on.

The maintenance staff is extraordinary. Armando who is the Supervisor jumps in and gets what needs to be done the first time. Felipe is good too. All very professional and very dependable. Great with your pets too!

Amenities are awesome. One stop place; full gym, pool, sauna, dog park and play yard for the kids.

It's such an awesome place to live. The office staff (Yesenia, Brenda, Diana, and Lynn) has been consistently friendly and helpful! Darwin from maintenance has addressed our leaking plumbing and failed lighting with lightning fast quickness and professionalism! Kudos to Sequoia Properties for hiring an amazing staff!

This place is AMAZING! You are greeted with bring smiles whether it is Diana, Yesenia, or Brenda and if you have ANY maintenance issue, it is addressed timely and accurately thanks to Armondo and Darwin. One time there was a leak in my kitchen sink and Darwin not only fixed the leak but he cleaned up everything under the kitchen sink and left it cleaner than he had found out! I have been here for four years and don't plan on moving! Thank you RiverOaks!

We terminated our lease very recently at River Oaks as me and my husband moved to the Bay Area for work. I am very disappointed with the way River Oaks Apartment Homes handled our apartment final inspection and move out charges. They deducted a grand $300 out of our security deposit for "minimum cleaning before handing over to a new tenant". We were aghast to see the deduction to our security deposit as we lived here for only 5 months and gave the apartment back to them in a better condition than we received it. We also followed up several times about move out charges and the front office assured us there was nothing we needed to know. When asked for the reason for the charges (we were charged for painting, carpet cleaning and light apartment cleaning, which is absolutely absurd since me and husband made sure to check every surface numerous times and thoroughly vacuumed the carpet before handing over our keys) we were surprised to hear that the charges were not for damages as there were no damages at all, but that they still need to deduct from our security deposit for cleaning the apartment for a new resident. Why? Why are we being charged for something that the apartment management should cover specifically when there have been no damages as they clearly stated?
The front office was very vague and unhelpful and asked us to give a written complaint and were absolutely tongue tied when asked again to explain these absurd charges. We had a good 5 month stay at River Oaks and I would have given a 5 star rating for the Apartment homes if not for these really unfair charges during move out. Again River Oaks Management, don't make money out of diligent residents who have been responsible and gave the apartment back in a clean condition. It is really unfair to charge us $300 for light cleaning of the apartment for giving it to a new resident. FUTURE RESIDENTS - please beware of this apartment complex. If you are okay to lose your security deposit then go ahead and live in River Oaks, the staff is really friendly and apartments are good, but I guess the management loves to screw people like this. My trust in Sequoia has taken a hit and i don't think I will ever live in any Sequoia managed apartments again and this is saying something as we were potentially considering Sequoia managed apartments in the Bay Area.

My wife and I Belinda have been here at River Oaks for a couple years now and have experienced the normal requests. Darwin continually goes above and beyond on not only his work and work ethic but his communication with us is professional and immediate. We always know when or what is going to be done to resolve our issue.

We have never lived in an apartment before so this experience has been difficult for us. That being said. The staff is amazing, ALL of them from the office to the maintenance to the guys who come in and out from other companies. The environment is clean 95% of the time. They are very responsive. We actually moved from one apartment to another and they were very accommodating. We are in a perfect location in town. I do wish they were gated but you can’t have everything. Thank you for making our uncomfortable apartment life comfortable.

This is my second time as a resident of River Oaks. Diana Carrazco has been a huge help in reducing the stress of moving and had my apartment ready to go as soon as I arrived from Mississippi. She was always available when I had questions and seemed like she genuinely wanted to help.

I also like to mention Brenda Martinez. When she sees me struggling with packages or looking lost, she has always jumped in to assist me no problem. This experience has been great and these two are big part of that.

I moved in in December, this has been a great place to live with plenty of amenities to go along with it. Trash pick up at your front door 5 days a week, a 24 hour gym, great pool/hot tub area, sauna, basketball court a monitored package room.great location, shops and restaurants all within 5 minutes. Maintenance team it too notch. They respond quickly, even within 30 minutes for non-emergency repairs. The office staff is just as amazing! Always friendly and very helpful. A+

I've lived here for 2 years now, and I love it. They know how to take care of their residents, and consistently go above and beyond to make everyone feel at home. I also feel incredibly safe living in the community. I often come home super late at night, and the property is well lit, which makes me feel safe walking to my apartment even when it is nearly 10PM.