R+L Carriers

These folks are wonderful. They got, @FitMoversPlus loaded up with freight so fast. Thanks team you always come through.

My order was picked up on Feb. 15th. Estimated delivery is the 23rd. Been waiting till now, the 26th and still nothing. Called customer service and they tell me that they don't know what's going on. Finally the tracking says its in San Jose since yesterday the 25th. But for reasons unknown, it won't be here until the 3rd of March. San Jose is 1 hour away from us, and there is no bad weather or anything here that should delay this shipment like that. Called customer service again, and got the worst service and attitude, with no real answers. I'm sure this company doesn't care and won't change because of my bad review, but I'm still going to let people know my experience with them.

If I could I would give negative stars. Twice I have recieved freight shipped thought this company. I follow the process in the email, call the dispatch center (San Jose CA), get a plan for the delivery. Both times on the day of delivery, they decide to give the shipment to their buddy company
"Wise Choice" to complete the delivery resulting in several extra days with no communication. When you call the R+L dispatch center, no one has an idea, and are extremely rude. The companies website mentions a focus on customer service. Well this is one customer who has not received an ounce of it. Epic Fail!

11/4/20.
Your desire to save face by adding a link to your website stating you want to help is a waste of digital space on the internet. Still don't have my cargo, Called the company and nothing. Where do I send the bill for all of my time wasted? Time off to receive the cargo only to get told its been turfed to a new company, time on the phone trying to get resolve, time on the phone with the company that I purchased the cargo from. I have no faith in your attempt to resolve this.

Avoid like the plague!

They will be telling you a delivery day and then say they are missing a piece of the delivery, then give you a new delivery day and never show up and when you call them say again that they are missing a piece.

Update: We did raise this on your R&L cares forum, no reply so far. Today the driver delivered 2 out of the 3 pieces and the driver tried to have us sign for all 3 pieces. Nice try but not going to happen!

I ordered a steel cabinet (350 lbs!) from Costco, shipped to my home by R+L Carriers. Delivery window was between 10: 00 AM and 2: 00 PM, they delivered promptly at 11: 20, giving me a call shortly before arriving. Driver was very courteous and professional. Very satisfied with the service!

Don’t trust this company. They can’t deliver on the time they committed to and then they lie to you on the phone (if they even bother answering). Bunch of kids could probably do a better job

Had a business package with approx 26k in retail products for a special event, with 480 people attending.
Not only did they sit on the package for over 2 days, they then sold the shipment service to another company which they didn't hand to them till mid day of the the shipment was do for delivery. Which then couldn't go out.
Claiming they would get it to us Monday after the assigned delivery date, and disappointing 480 plus customers and hurting our business reputation with said customers.

A great freight courier with the friendliest people working there. Check them first for your freight shipping needs first.

I have never wrote a bad review on anyone, this company is a joke, and their customer service is even worse. My order from Costco was missing half the order, the driver tried to get me to sign off on delivery, we would not. I check delivery status they claim deliver complete, no one will return a call

Never, never, never have anything shipped for delivery by R&L Carriers of San Jose. An out-of-state shipment to us was never delivered and sat on their dock for weeks until it was tracked down. Their story was that they tried to deliver it after hours two week earlier, when no one was there to accept it, so they took it back to their dock. They never tried to contact us or the shipper, even though our telephone numbers were on the shipping papers! When we finally tracked it down, they said that they would deliver it for an additional delivery fee. These guys are, at the very least, unprofessional with horrible customer service, and are more likely inherently dishonest.

NEVER USE THESE GUYS - they have failed to show up for 3 days in a row - and every time I try to get ahold of a customer service rep they just put me on hold and forget about my call. Nobody at this company gives a crap about the customer.