Roadrunner Shuttle, Camarillo CA

The worst customer service. Website advertises services they discontinued 2 years ago. They do not answer email or website request for help or quotes. When I called, all I got was attitude and trying to pass the buck by wanting me to call someone else. Wasted 3 days waiting on them to return email and when I called, i just go attitude. This place is terrible.

A while back we used them to transport my elderly grandfather. The first few times they were fine. And then we got this lady who was rude and clearly didn't know what she was doing. She wheeled my grandfather into the little bus and apparently didn't lock his wheelchair in place properly. She starts driving and was the worst driver ever. Gunning it, hard turns, breaking hard. On one of her speeding off the line moments, my grandfather fell back in his chair and hit his head in the bus. We were like 1 turn from his appointment so she continued to drive and when we got there then we could help my grandfather. She was no help. So we used a different company that was 100 times better and more caring. We called roadrunner the next day to file a complaint and we talked to one guy who said he'd look into it and that they would call us back once they heard the other side of the story. 2 days past and no calls came. We tried calling them back and it seemed like they ignored our calls. Never got ahold of them and never heard back after that. Clearly they just hire anybody with a license and an ok background. If you're ready this. Used private transport. To this day I still see her driving around town.

Recently used Think Escape to take a 20-person limo bus to Napa for birthday wine tasting. I ended up using Think Escape because they gave me a great price, but also they were the most prompt in calling me back. Raj is very professional and accommodating-we had an initial misunderstanding about the bus I ordered, but he made it work so I could get what I asked for. During a couple of our communications he was slow to call me back, but whenever I called him everything was good to go.

I have been taking the shuttle bus to Chumas casino for many years. I have always had great experiences with the drivers. With the exception of last night saturday February 1st at 3 a.m.
My boyfriend and I took the shuttle bus home to Simi Valley and sat in the very first seat only to watch the driver falling asleep at the wheel not once or twice alot of times
At one point we both screamed at him as he was going to go off the road. He replied dont yell at me. It was very scary
. I hope this driver thinks about what happened and maybe makes a shift change so noone else has to be scared and so a bus load of people dont have to worry about losing there lives. Roadrunner I hope you take some action regarding this situation so it never happens again.