Robbins Brothers, Glendale CA

I scheduled an appointment to look at engagement rings with my girlfriend. I was very clear that our goals were to see singular solitaire settings from 1 to 1.5 so that we could determine what size was best for her finger and to look at the differences in quality between diamond grades in person. Upon arrival, we were brought into the salesmen's cluttered office away from the counters and given a sales pitch that literally started with " I do not mean to toot my own horn but I'm the best salesman at this location". He went on for about 10 minutes pitching his "expertise" in selecting diamonds and why Robbins Brothers is the "best". He then proceeded to show us 3 different solitaire settings with 2ct diamonds which were much larger than what we were looking for. We explained again we that were here to see stones 1 to 1.5ct. The salesman proceeded to ask a few more questions one of which was have we shopped around anywhere else? I brought up our local jewelry store and a few online retailers such as James Allen. The salesman was immediately triggered by the mention of an online retailer and left the office to get something. At this point, we almost walked out. The salesman returned after a few minutes and continued into another pitch where proceeded to show us 2 diamonds of the same color and clarity but one had many inclusions while the other was cloudy. This somehow tied into how he is able to select the best stone for us even though there was a clear difference between the diamonds to the naked eye. After this, he finally showed us a few diamonds in our size range. It was clear he was pushing us towards the 1.5ct even though my girlfriend was happy with how the 1ct looked on her finger. The envelopes he was pulling the diamonds out of clearly showed the prices which my girlfriend did not need to see. I really did not want to write this review, but my girlfriend and I were so bothered by the overall experience. We spent maybe 10-15 minutes looking at rings and the rest of the hour on a sales pitch. It felt like we were shopping for a used car instead of an engagement ring.

We had a great experience. Huge shoutout to Vincent for being honest, patient, and friendly!