RockHer Haute Jewels, Los Angeles CA

Ridiculous people! All their reviews are fake. They only keep positive reviews and delete others. I ordered loose diamond which they didn’t ship it to me. And now they are refusing a refund. I can’t believe someone can steal money so publicly. I am sure my review will be deleted but I will keep reposting

Exceptional customer service. They made everything easy. I ordered a stone that I didn't like, the return was seamless. Shipped the stone back in one day and got a check mailed back to me in 2 days. They then gave me a great deal on a second stone which I loved. Will definitely buy from them again.

I had a terrible experience with Rockher - they are the worst merchant I've ever worked with for any purchase, period.

Context: We purchased 2 oval diamonds from 2 different merchants before our engagement - one was relatively easy to work with, customer friendly - Rockher on the other hand is currently refusing to return almost $6,000 of my money without any evidence, claiming I did not follow their return policy (because I used the same box they shipped it in, which I did with the other merchant as well, no problem - AND the Fedex packaging they use literally designate "reusable" on them!).

All this even though I followed every single instruction their "return department" gave me - which appears to be from a fake alias (they use a bunch - Caroline Rockher, Michael Rockher, etc - one email even was sent from one name (John) and signed with another person's name (Sean) to liaise misleadingly with customers. Their "return department" had approved my return and instructed me in the email to 1.include all the documentation and 2.pack up prior to visiting Fedex. I packaged the diamond as instructed, and mailed it back to Rockher, where it was signed for and delivered successfully.

After receiving my return, Rockher claimed they received no diamond in the package and refused to provide the video they claimed to have of them opening it on camera, or any of the investigation they claim Fedex has completed. They happily rule in their own favor, and leave me, a paying customer with no diamond, no refund, and absolutely zero paper trail of any of the evidence of investigation they claim to have done. And on top of this they blame me for following to a T the return instructions they gave me via email. I asked Rockher if they thought it was "realistic to expect that after interacting with your return department who purportedly provide return instructions, that your customers return to your site, search at the bottom in the footer for the link, and intuit solely from the singular word “new” that they are prohibited from reusing the original box? " but "Sean" (or maybe it is really John? It was always unclear who I was really speaking to) issued me a non-response.

And actually, the "shipping & returns" policy that is linked in the footer doesn't even include their return policy much less the arbitrary fine print about using a "new" box that they used as justification to pocket almost $6,000 of my money. I let the team at Rockher know they were in violation of California code (they even admitted they were unaware of these regulations) which requires them to clearly and prominently display their return policy, and they responded that they are denying me my refund anyway, but they would review the law and ensure compliance going forward - honestly a totally unconscionable, appalling lack of integrity here.

I'm working with my credit card company and a consumer protection lawyer now to fight back against Rockher - would avoid this company at absolutely all costs. I am disgusted by them and I believe their entire operation should be shut down because of the incredible risk they pose to consumers everywhere.

RockHer team were extremely professional and efficient with helping me get a custom design piece for the diamond I provided them. How the communicative through the entire process and the end result was absolutely stunning. Highly recommend!

We dealt with John at RockHer. From beginning to end, the experience was TOP NOTCH. We were nervous buying an expensive solitary natural diamond on-line, but are so glad we did. Yes it was cheaper than a jeweler by quite a bit, but buying on-line still made us nervous. We went with our instincts and also did our research-TONS of good reviews 4.9 or 5/5 on-line. That also convinced us to take the chance. THEY ARE COMPLETELY PROFESSIONAL and TRUSTWORTHY! I had the diamond sent to an individual or third party grading company after it arrived for insurance purposes and the diamond was valued quite a bit higher that what we paid! Happy about that!
VERY happy with the experience all the way around. John is the BEST. Communication throughout the process was superb. Ring and diamond arrived in a timely manner as we needed it to! Thanks for that! I would give them 6 stars if I could. STRONGLY recommend this company. YOU CAN TRUST THEM to look after you. P. S. Romeo was wonderful too! Don't hesitate to use these folks. A+ service in an era where one is happy to get B- service.
Jim Tengelis/Patricia Koufes

I highly recommend this jeweler. John A.and Romeo were very professional, very attentive, they both answered all my (many) questions, and they ultimately designed and delivered my dream custom ring. The ring is high quality and is exquisite! It is everything I asked for and every detail was just as I requested. I could not be happier. I will definitely shop here again!

High quality products, on-time delivery, and hassle-free returns! I ordered a loose diamond and engagement ring setting. It was delivered on-time but the setting wasn't quite what I wanted. They honored their return policy, provided a return mailing label, and quickly processed my refund.

Perfect experience! They responded immediately to emails and calls. The ring was perfect and they updated us at every step from ordering to shipping. Romeo reached out several times and answered every question. Thank you! Thank you!