Roja Rugs, Mill Valley CA

Excellent customer service and beautiful selection of rugs. I was welcomed into the store and received extremely helpful and friendly assistance from everyone at Roja. They took the time to answer any questions and were very knowledgeable about their rugs:)

I live in San Diego but while I was up in the Bay Area attending a conference in Mill Valley I walked into ROJA RUGS. I saw beautiful handmade rugs and in particular one that would go perfectly in my contemporary home. The customer service was unlike anything I have experienced. Five stars still falls short of the incredible service. It’s difficult to find contemporary rugs and this isn’t a purchase easily done. So I politely explained that I lived in San Diego and the logistics wouldn’t work. I left after giving them my contact information. Two weeks later they called and said they were delivering some custom rugs to San Diego and they would gladly bring the rug I was interested in to see it in my house to better make a decision. I sent them a video of the inside of my house along with measurements. They arrived not only with the rug I was interested in but 2 additional rugs for the other rooms still in need of rugs. They were ALL PERFECT CHOICES. Roja Rugs KNOWS how to select the right rug for YOUR style and specifically each room. The color choices were unbelievably exactly what each room needed. Logistics did not preclude me from getting the perfect rugs! Www.rojarugs.com

I highly recommend Roja Rugs if you’re looking to buy a new rug. Great products. Great customer service. My wife and I love the rug we bought from this company two years ago. We also loved the way we were treated!

But recently we found that we’ve had to put our rug away for a while. I spoke to Roja representative Max a couple times over the phone and told him our situation. He said they could take care of our rug, which they did. I dropped off our rug to Max. And when I came back a few days later to pick it up, it was nicely vacuumed, rolled up, and sealed. Max was very professional, knowledgeable, and warm both over the phone and in person.

Thank you Roja Rugs - and thank you Max!

Beautifully unique selection to enhance any home any lifestyle! Sahap and team were outstanding in assisting us with our needs and selections. Outstanding experience. We highly recommend Roja Rugs!