Rooter Hero Plumbing of Sacramento

Rooterhero was the ONLY company to be available when we needed them and they did not disappoint. The technician was friendly, professional and timely. HIGHLY RECOMMEND.

I learned recently from South Placer Municipal Utility District that Rooter Hero did not go through the procedures recommended by SMUD to identify the placement and extent of my sewer problem, the materials used to repair, and to inspect the completed work before the repairs were covered over. SMUD workers were in front of my house looking at street drains when I talked to them about what I had Rooter Hero done to repair my sewer line. None of what they indicated to me that was needed prior to digging and before the work was completed was done by Rooter Hero. The project cost to me was far above what they estimated, but the SMUD workers said the range was typical for the type of repairs completed. Rooter Hero did NOT make financing available. I would highly recommend calling whatever public utility district you have before hiring any rooter service concerning sewage problems. You will then have a much better idea of what to ask or look for before repairs are begun. Live and learn.

Anthony was the best, super professional, friendly, and knowledgeable. Came out to the house short notice to unclog a sewer back up and explained the entire process. Anthony and the team communicated throughout the entire experience. Would definitely utilize their services again-thanks Anthony!

ROOTER HERO CAME OUT TO CLEAR A CLOOGED WATER LINE IN MY KITCHEN THEY WHERE ON TIME THE TECH MARC CRAWFORD WAS VERY EFFECENT VERY SKILLED VERY FRIENDLY HE MADE SURE EVERY THINK WAS WORKING BEFORE HE LEFT GREAT SERVICE GREAT TECH

2022 New Year’s Morning we had a major plumbing issue. We reviewed websites and called “The Rooter Hero” because they’re web page specifically says they service Santa Barbara. However, when I called and gave the operator my address which is on the lower East Side of Santa Barbara, they advised me they DO NOT service my area. I was trying to explain their website specifically stated they did and I felt the operator abruptly stopped me and simply said they could not help me. Ok fine. THEY DON’T SERVICE SANTA BARBARA!

The website says they serve Placerville but after going through all the information on the phone, they called me back to tell me they don’t.

I am 100% dissatisfied with my service.
The first call, they sent a junior, inexperienced, unlicensed plumber who totally misdiagnosed the problem. The problem wasn't solved. The next day they sent a plumber who realized the first day was a waste of time and then sent 2 more plumbers over to replace a sump pump, charged me $ 8500 to replace knowing they had me over the barrel with no options to get a second quote and they installed a permanent sump pump that failed again. Day without water, able to go to the bathroom, shower, wash dishes and clothes. This is unethical and immoral behavior and is anything but what the CEO says is his values. Don't trust them for a second on competence of character.

I was in line at the Human bean on baseline road about 10 minutes ago next to this lady driving a rooter hero pickup truck. She was so incredibly rude to the poor employee who was tableting outside honking and yelling at her. She also dumped trash in the drive thru. She shouldn’t be driving a company truck acting like that. I have never used this business but I never will after seeing who represents this company.

I had an appointment with Rooter Hero 11/14/21 I was told the technician was on his way around 1pm with his picture and details - I waited and waited and finally got a call from dispatch at 2: 23 advising they had to cancel and would need to reschedule for 11/15/21 between 9 and 11am. I call them at 11 as no one showed up again and I was told "we are backed up. " I asked for a supervisor or manager and have received no call. I understand techs run late, emergencies come up etc.but communication with customers is important as we are all busy. This is unacceptable.

Completely dissatisfied. This company is unreliable and they don't even have the courtesy to call and advise they will be late or will not be making the appointment so you just sit there and waste your time.

Technician Bryan came and cleared up my bathrooms pipes. He also took care of an issue I was having with the toilet. Definitely recommend Rooter Hero and Bryan’s services.

A great experience with David who was professional and courteous. I would use them again and recommend them.

Rooter Hero Joshua came the same day I called and at the time I requested.
I feared there was a clog in a bathroom drain, but he spent time observing, testing and listening. He offered to do a drain cleaning if I wanted it but found, in his opinion, no need for it. I had questions about the condition of the water line into the toilets, and also questions about getting new toilets. He did not pressure me to buy, just answered my questions and gave me answers from his knowledge and experience of the products and parts of his business.
Joshua was a kind, careful and cheerful worker who clearly knew his job and enjoyed it.

This company rocks! Jedidiah was cool and professional and installed the faucet pretty quick. Also thanks for Kyle, who came initially but we had the wrong faucet…I will recommend this company in the future to friends and family. Thanks

Jake was very helpful and offered to check out some potential problems in addition to looking at the sink issues. NO sales pitch, just professional service. I will absolutely use this company in the future.

Great customer service! They were able to come out within an hour of calling them. The service tech, Oliver Gonzalez, was knowledgeable and very helpful! I will definitely call them for any future needs!

I had a great first experience with Rooter Hero, and will definitely use them again if needed. I called this morning not thinking that they could even come the same day since it was a Sunday, so I was happy to hear that they could, and they could be here within a few hours. They also called to update you until the tech came. When the tech got here he was friendly, professional, and knew exactly how to solve my issues with a clogged garbage disposal pipe. Not only did he fix it fast he also gave tips to help if this happened again. Not a lot of companies will do that. Thank you Christopher F. We appreciate your help.