Ross Dress for Less, Castro Valley CA

The cashier was not courteous. I asked a question and she snapped at me. A simple “I don’t know” would have been okay. She acted like she was doing me a favor to check me out for items that I am paying for. WOW. I understand people are tired and it’s the holiday drag, but being at the least polite is basic human courtesy and the main part of customer service. This young lady, tonight’s incident, lacked that and it’s a true shame.

Most staff is friendly but this place is so disheveled on a available basis.it falls upon the customers to not be rude & keep it together to make it easy shopping for ALL.

I was first in line for returns and 2 of the lady cashiers took the whole line completely ignoring me. Not trying to assist me at all. I had to go in the regular line for them to assist me and when i brought it up to the cashier she was silent and unapologetic.

This Ross is alright but its tiny. I'm used to seeing Ross stores three or four times bigger.

Stock is okay, a few hidden gems. Relatively organized but definitely understaffed. Long wait times to check out. Shared parking lot can be quite busy.

My wife loves this Ross location. She always get something she likes. Much love to Ross. Price is Right.

You got the right place. I found everything I needed for my garden decor.and some really nice furniture and flowers and stand

I always find what I need an employer very friendly and the manager she is very professional

Not sure what happened, but I used to get a lot from RDFL, seemes that lately they don't have as many things as used to. Second time I am leaving empty handed.

Great deals, excellent customer service and merchandise selection a major factor when visiting.

I always find what I need and more! I’ve gotten furniture, candles, frames, bedding, clothes, etc. All very good quality and the people who work there are friendly and helpful.

I like this Ross, it's near by and has great stuff and prices, it's open late and staff is helpful. The line can get long but they check you out fast.

Nice store with friendly employees. Found a pair of jeans. For my birthday this month. Got my sr discount too.

Shopped at Health Unlimited, wonderful knowledgeable people here, great place for natural health products.